Introduction to blithequark and the Industry
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, blithequark is committed to mitigating its impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced and compassionate Healthcare Customer Advisor to join our team of highly skilled Care Advisors. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, providing holistic support to members with special needs and their families. You will be empowered to fast-track resolutions, serve as an ongoing resource, and provide guidance and community resources during key transition times throughout the family's journey.
Key Responsibilities
- Provide holistic family support to members with special needs, owning end-to-end resolution of issues
- Serve as an ongoing point of contact for members, delivering compassionate support and creating a memorable, positive experience
- Create and build ongoing relationships with members and teammates
- Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking
- Consistently follow through on commitments and frame realistic expectations for members
- Plan, prioritize, organize, and complete work to meet established objectives for our families
- Manage project time to ensure follow-up and outreach work is completed in a timely manner
- Maintain accurate family counts on our documentation platform
- Focus on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues
- Anticipate member needs and proactively seek out external and internal resources or partners to add unexpected value for the member
- Determine appropriate referrals to other programs/services as needed with or without technology guidance
- Provide high-quality member experience as reflected in post-contact surveys and member feedback
Essential Qualifications
To succeed as a Healthcare Customer Advisor, you will need:
- High School Diploma / GED or equivalent work experience
- 1+ years of experience helping, resolving, or advocating on behalf of members or customers
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook
- Ability to work 40 hours per week, Monday through Friday, from 9:45am - 6:15pm CST, within our Family Engagement Center, with occasional overtime as needed
- Must be 18 years of age or older
Preferred Qualifications
Preferred candidates will have:
- 1+ years of experience in a similar role, such as A4Me or Quick Assist
- Claims processing experience
- Experience providing care for children with special needs
- Experience within a member-focused healthcare environment
- Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies
Skills and Competencies
To be successful in this role, you will need to possess:
- Passion for helping individuals and families with special needs
- Strong empathy, compassion, and listening skills
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently
- Self-starter abilities and the ability to thrive in ambiguity without established processes
- Motivation to improve processes and add value to the member experience
- Strong written and verbal communication skills, with the ability to understand and tailor approaches to unique individuals and special needs conditions
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language
- Ability to work well within a team and focus on putting member needs at the center of decisions
- Drive to add value by delivering more than customers expect
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change
- Energy for overcoming challenges and a coachable mindset focused on professional development
- Highly skilled at de-escalation techniques and able to move conversations toward building trust
- High emotional intelligence, with the ability to separate self from complaints and escalated members and focus on delivering thoughtful, compassionate care and resolving issues
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Healthcare Customer Advisor, you will have access to:
- 18 weeks of paid training to develop your skills and knowledge
- Ongoing coaching and feedback to support your professional development
- Opportunities for advancement and career growth within the company
- A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution
Work Environment and Company Culture
At blithequark, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We believe that diversity creates a healthier atmosphere and that everyone deserves the opportunity to live their healthiest life. Our company culture is built on the principles of:
- Respect and empathy for our members and employees
- A commitment to delivering high-quality care and service
- A focus on teamwork and collaboration
- A drive to innovate and improve processes
- A passion for making a difference in the lives of our members and the communities we serve
Compensation, Perks, and Benefits
As a Healthcare Customer Advisor at blithequark, you can expect:
- A competitive hourly rate, with a range of $18.80 - $36.78 per hour, depending on location and experience
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as life insurance and disability benefits
- Incentive and recognition programs to reward your performance and contributions
- Equity stock purchase and 401k contribution to support your long-term financial goals
- A flexible and supportive work environment, with opportunities for remote work and flexible scheduling
Conclusion
If you are a compassionate and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team as a Healthcare Customer Advisor. At blithequark, we are committed to making a difference in the lives of our members and the communities we serve, and we believe that you can play a critical role in helping us achieve our mission. Apply today and take the first step towards a rewarding and challenging career with blithequark!
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