Introduction to Blithequark and the Healthcare Industry
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, blithequark is committed to mitigating its impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced and compassionate Healthcare Customer Advisor to join our team of highly skilled Care Advisors. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, providing holistic support to members with special needs and their families. You will be empowered to fast-track resolutions, serve as an ongoing resource, and provide guidance and community resources during key transition times throughout the family's journey.
Primary Responsibilities
- Provide holistic family support to members with special needs, owning end-to-end resolution of issues, including complex benefits, claim and billing issues, prior authorizations, appeals, and more.
- Serve as an ongoing point of contact for members, primarily via phone, email, chat, and text, delivering compassionate support and creating a memorable, positive experience.
- Create and build ongoing relationships with members and teammates, making decisions independently and solving problems creatively and completely using sound judgment and critical thinking.
- Consistently follow through on commitments, framing realistic expectations for members, and planning, prioritizing, organizing, and completing work to meet established objectives for our families.
- Manage project time to ensure follow-up and outreach work is completed in a timely manner, maintaining accurate family counts on our documentation platform.
- Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
- Anticipate member needs and proactively seek out external and internal resources or partners to add unexpected value for the member, determining appropriate referrals to other programs or services as needed.
- Provide high-quality member experience, as reflected in post-contact surveys and member feedback, and maintain a strong focus on putting members' needs at the center of decisions.
Essential Qualifications
To succeed as a Healthcare Customer Advisor, you will need:
- A high school diploma or equivalent work experience.
- 1+ years of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45 am - 6:15 pm CST, within our Family Engagement Center, with occasional overtime as needed.
- Must be 18 years of age or older.
Preferred Qualifications
Preferred candidates will have:
- 1+ years of experience in a similar role, such as A4Me or Quick Assist.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment.
- Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies.
Skills and Competencies
To excel in this role, you will need:
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support.
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
- Self-starter abilities and the ability to thrive in ambiguity without established processes.
- Motivation to improve processes and a drive to add value by delivering more than customers expect.
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language members can understand and act upon.
- High emotional intelligence, with the ability to separate self from complaints and escalated members, focusing on delivering thoughtful, compassionate care and resolving issues.
Work Environment and Company Culture
At blithequark, we offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to creating a workplace where everyone feels valued and empowered to succeed. As a remote worker, you will be part of a virtual team that is dedicated to delivering exceptional customer experiences and making a positive impact on the lives of our members.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range of $18.80 - $36.78 per hour, depending on experience and location. In addition to your salary, you will be eligible for a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a supportive and inclusive work environment.
Conclusion
If you are a compassionate and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team as a Healthcare Customer Advisor. At blithequark, we are committed to making a positive impact on the lives of our members, and we believe that you can play a critical role in helping us achieve our mission. Don't miss out on this chance to start doing your life's best work and making a difference in the lives of others. Apply now to join our team and start your journey with blithequark!
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