Join the Blithequark Team: Empowering a Brighter Future through Compassionate Customer Service
Blithequark, a renowned global Christian humanitarian organization, is dedicated to partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. We are currently seeking a highly skilled and compassionate Seasonal Customer Service Representative to join our Donor Contact Services team. As a key liaison and "voice of Blithequark" to our valued donors and the general public, you will provide exceptional customer service, support our Gift Catalog, and contribute to the success of our mission-driven programs.
About the Role
As a Seasonal Customer Service Representative within our Donor Contact Services Call Center, you will play a vital role in delivering outstanding customer experiences, building donor relationships, and promoting our programs, including disaster relief, education, health, clean water, and more. You will begin with an approximately 3-week paid Training Program to gain a comprehensive understanding of the position and develop the essential skills required to excel in this role.
Key Responsibilities:
- Provide exceptional customer service to current and potential donors through inbound and occasional outbound calls, responding to their inquiries, and addressing their concerns in a professional and empathetic manner.
- Maintain reliable, regular attendance, reporting to work on time, and returning from breaks and lunches on time to ensure seamless operations.
- Utilize active listening skills to assess callers' needs, input information accurately and efficiently using data entry and ten-key skills, and respond to up-sell opportunities.
- Develop skills to effectively communicate Blithequark's involvement in ministries and projects around the world, and be sensitive to donor needs, praying with them when appropriate.
- Collaborate with team members when assigned to work as a member of a team, and perform other duties as assigned to support the success of the Donor Contact Services team.
- Maintain awareness of corporate goals, objectives, organizational announcements, and activities, referencing and following organizational policies and procedures.
Requirements and Skills
Essential Qualifications:
- High school graduate/GED or equivalent required, as well as basic routine work experience.
- Minimum of 1-year previous customer service/sales work experience or call center experience preferred.
- Required minimum typing speed of 20 wpm.
- Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs.
Preferred Qualifications:
- Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
- Ability to keep composure during challenging situations and work efficiently while maintaining an appropriate level of speed.
- Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
- Ability to adapt and demonstrate flexibility, and willingness to accept constructive feedback, instruction, and direction.
- Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms.
What to Expect at Blithequark
As a member of our team, you will join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. You will have opportunities to support our valued donors through meaningful prayer and contribute to the success of our mission-driven programs. Our Seasonal Customer Service Representatives can expect a faith-filled, customer-focused, caring, and supportive work environment, where they can share God's love with others.
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our team members. As a Seasonal Customer Service Representative, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Ongoing coaching and feedback to support your professional growth.
- Opportunities to take on new challenges and responsibilities.
- A collaborative and supportive work environment that encourages learning and development.
Work Environment and Company Culture
Our work environment is designed to support the well-being and success of our team members. We offer:
- A remote work arrangement within the Pacific Time Zone, allowing for flexibility and work-life balance.
- A dynamic and supportive team culture that values compassion, empathy, and kindness.
- Opportunities to connect with colleagues and make meaningful contributions to our mission.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $16.56 - $23.06/hr, depending on location and experience.
- A comprehensive training program to support your success in the role.
- Opportunities for professional growth and development.
How to Apply
If you are a motivated and compassionate individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.
After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:
- A phone interview with our recruiting team.
- A video interview with members of the Donor Contact Services team.
- A spiritual and professional reference check.
- Upon acceptance of offer, a criminal background check.
Don't miss this opportunity to join our team and make a meaningful impact in the lives of others. Apply now to become a Seasonal Customer Service Representative at Blithequark!
Apply Now