Join Blithequark: Elevate Your Career in Air Transportation
Blithequark is a leading global airline that connects people and cultures, fostering a diverse and inclusive work environment. We're on a mission to become the best carrier in the history of aviation, and we need talented professionals like you to help us achieve our goals. As a Director of Airport Operations Customer Service at Blithequark, you'll play a critical role in ensuring seamless airport operations, exceptional customer service, and driving business growth.
About Blithequark
At Blithequark, we believe that connecting people and cultures is about more than just flying from one place to another. We're committed to making a positive impact in the communities we serve, and we strive to create a workplace that's inclusive, diverse, and rewarding. With a competitive benefits package, opportunities for growth and development, and a dynamic work environment, Blithequark is an exciting place to build your career.
Job Summary
We're seeking an experienced Director of Airport Operations Customer Service to lead our airport operations team at Chicago's ORD airport. As a key member of our leadership team, you'll be responsible for driving operational performance, customer service, and financial growth. You'll oversee a team of professionals, ensuring they have the skills and resources needed to deliver exceptional results. If you're a seasoned airport operations professional with a passion for customer service, we encourage you to apply.
Key Responsibilities
- Provide leadership oversight for all aspects of operational performance and service delivery at the airport, including concourse operations, customer service, and team management.
- Drive reliability metrics, including on-time performance, customer satisfaction, and revenue growth.
- Manage and optimize airport operations, including check-in, baggage handling, and customer service.
- Collaborate with union leadership to ensure fair and right company administration of collective bargaining agreements and maintain positive labor relations.
- Develop and implement training programs to enhance employee skills and knowledge.
- Oversee budget management, cost control, and financial planning.
- Drive issue resolution and continuous improvement processes.
Station Operational Performance
- Drive reliability metrics (OT:00, STAR, Int'l, MST, Commitment, MBTA).
- Manage and optimize United Track, UP, Client Handling, and Slope Dealing with measurements.
- Guarantee PLB objective accomplishment.
- Supervise Genius Group process.
Station Safety and Security
- Guarantee Airplane Harm and LTI objective accomplishment.
- Uphold PPBM/Pack consistence.
- Guarantee station late weight consistence.
- Guarantee Mishap examination and detailing.
- Take part in audit sheets (PRB, SRB, and ARB).
- Fill in as Government office contact (TSA, Air terminal Power, CBP, Police, Fire, FBI, DPU, FAM).
Employee Activities
- Guarantee Polite, Mindful, and Deferential workplace (ECI execution).
- Answerable for executing preparing program: compulsory, repetitive, and impromptu.
- Guarantee Employee Commitment and Enablement.
- Answerable for durable acknowledgment program.
- Uphold ability the board and progression arranging.
- Keep up with shared liability regarding Health The board.
- Drive Issue Goal Cycle in every space of liability.
Financial Performance
- Oversees piece of consolidated financial plan of $50-60M.
- Guarantee Cost control: cost and capital financial plans accomplishment.
- Oversees labor conveyance against plan.
- Drive Upsell execution for the station to meet or surpass objective.
Requirements
Essential Qualifications
- Bachelor's degree or equivalent significant work experience.
- 7+ years of management experience in an airport operational environment.
- Proven track record of success in managing a multi-division, complex business, including operations, logistics, business systems, performance metrics, and budgets.
- Demonstrated progress in people management.
- Proven ability in decision-making and objective-oriented leadership.
- Strong experience with operational and corporate processes and systems.
- Experience managing safety-related programs and regulatory requirements.
- Past experience managing in a unionized workforce environment.
Preferred Qualifications
- Departmental safety.
- Regulatory and policy compliance.
- Departmental training.
- Functional oversight for merchant powering operations.
- Functional oversight for all deicing operations.
- Functional oversight for special services areas (wheelchairs, UMNRs, etc.).
- Global Services and United Club support.
- Project management skills.
What We Offer
At Blithequark, we're committed to creating a workplace that's inclusive, diverse, and rewarding. We offer:
- Competitive salary and benefits package.
- Opportunities for growth and development.
- Diverse and inclusive work environment.
- Employee recognition programs.
- Comprehensive training and development programs.
How to Apply
If you're a motivated and experienced airport operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, through our website.
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Equal Opportunity Employer
Blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
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