Introduction to blithequark
At blithequark, we are revolutionizing the way people enjoy entertainment globally. Our mission is to provide exceptional interactions for our subscribers worldwide, focusing on excellence, simplicity, and getting our users back to streaming. As a leader in the entertainment industry, we are committed to shaping the future of global entertainment. Our international customer service (CS) organization plays a vital role in achieving this goal, and we are seeking a skilled Data Entry and Learning Development Specialist to join our team.
Job Overview
We are looking for an experienced Data Entry and Learning Development Specialist to join our Learning & Development (L&D) team in Alphaville. This role will work closely with our outsourced call centers, providing leadership, customer service, and tools training that has a direct impact on our sellers, customers, and the business. As a strong partner to our Latham crew and global CS learning and development team, you will have the opportunity to develop effective and engaging learning reports for the best call center sellers and leaders in the industry.
Key Responsibilities
- Program management: Outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop a trusting partnership with outsourced call center partners.
- Learning content development/educational design: Conduct gap analysis for performance and training opportunities, prioritize identified gaps, and develop solutions to address performance gaps.
- Facilitation: Deliver learning material in face-to-face and virtual environments, pilot newly designed curriculum, and run train-the-trainer programs for call center trainers.
- Dealer management and relationship building: Partner with training and operational teams of outsourced call center providers, contribute to the overall performance of the CS business, and build and power L&D governance for the providers.
- Stakeholder management: Build and foster strong partnerships with regional CS colleagues, participate in learning opportunities, priorities, and impact, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.
Essential Qualifications
To be successful in this role, you should have:
- 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Experience designing and facilitating learning services that range from 15-minute learning to multi-week classroom reports.
- Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- Ability to work in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in instructional design or a related degree, master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Skills and Competencies
To excel in this role, you should possess:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Learning Development Specialist, you will have access to:
- Opportunities for professional growth and development.
- Training and development programs to enhance your skills and knowledge.
- A collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture
At blithequark, we pride ourselves on our unique and dynamic company culture. Our work environment is:
- Fast-paced and outcomes-oriented.
- Data-driven and innovative.
- Collaborative and team-focused.
- Committed to excellence and customer satisfaction.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $25 to $35 per hour.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) matching program.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Conclusion
If you are a motivated and experienced Data Entry and Learning Development Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a leader in the entertainment industry, we offer a unique and dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. Join our team and be a part of shaping the future of global entertainment.
Apply now and take the first step towards an exciting and rewarding career at blithequark!
Apply Now