Join the Team at blithequark: Where Customer Experience Meets Quality Care
blithequark is a leading organization in the healthcare industry, dedicated to improving the health and vitality of those we serve. Our Customer Service Operations (CSO) team is growing, and we're looking for a talented Customer Service Chat Senior Representative to join our Digital Operations Chat team. As a remote team member, you'll have the opportunity to work with a unique group of people-focused experts who are passionate about delivering exceptional customer experiences and setting the bar for quality care.
About Our Chat Team
Our Chat team is a group of tenured professionals who are universally trained in most US Commercial-Medical products, including Medical (Proclaim, Facets, PMHS), Dental (DPPO and DHMO), Pharmacy (OneRx), and iCSA (website support/navigation/password resets). We're dedicated to creating a culture that prioritizes people – the people we work with and the customers we support each and every day.
Key Responsibilities
- Help customers and healthcare providers understand our business better by addressing topics such as prior authorization status, issues with claims, or understanding benefit coverage related to medical and dental procedures in office or hospital visits.
- Support multiple customers simultaneously within our Chat platform, requiring attention to detail and technological savvy for less complex questions and inquiries.
- Deliver a seamless customer experience supporting multiple lines of business, providing robust customer support with various and sometimes complex inquiries in one-stop, helping to reduce transfers and wait times.
- Take ownership of inquiries and issues and do your best to resolve them the first time, every time.
- Advocate for our customers' health and wellness by educating them on disease management programs and making recommendations on the right healthy living programs for their needs.
Essential Qualifications
- Minimum of 1-2 years of call center experience is highly preferred.
- Thorough technical knowledge in medical terminology is strongly preferred.
- Excellent customer service skills, including active listening, human connection/empathy, researching, problem-solving, and critical thinking skills.
- Demonstrated oral, written, interpersonal communication, and negotiation skills are preferred.
- Successful candidates will have prior experience with time management, excellent organizational skills, detail-oriented, highly motivated, and customer-centric.
Skills and Competencies Required for Success
To excel in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills. Some of the key competencies required for success include:
- Strong communication and interpersonal skills, with the ability to effectively interact with customers, healthcare providers, and internal stakeholders.
- Technical knowledge of medical terminology, healthcare products, and services.
- Analytical and problem-solving skills, with the ability to resolve complex customer inquiries and issues.
- Time management and organizational skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.
- Customer-centric approach, with a focus on delivering exceptional customer experiences and driving customer satisfaction.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Service Chat Senior Representative, you'll have access to:
- Comprehensive training programs to help you develop your technical and business knowledge.
- Career advancement opportunities, with the potential to move into leadership or specialized roles.
- Collaborative and dynamic work environment, with opportunities to work with a talented team of professionals.
Work Environment and Company Culture
At blithequark, we're dedicated to creating a work environment that's supportive, inclusive, and rewarding. As a remote team member, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the following values:
- Customer-centricity: We're passionate about delivering exceptional customer experiences and driving customer satisfaction.
- Collaboration: We believe in the power of teamwork and collaboration to drive success.
- Innovation: We're committed to staying ahead of the curve and embracing new technologies and innovations.
- Diversity and inclusion: We value diversity and inclusion, and strive to create a work environment that's welcoming and inclusive for all team members.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive hourly rate of $17-$25, depending on experience and geographic location.
- Annual bonus plan, with the opportunity to earn additional compensation.
- Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match, company-paid life insurance, tuition reimbursement, and a minimum of 18 days of paid time off per year.
Why Join blithequark?
If you're passionate about delivering exceptional customer experiences and driving quality care, we want to hear from you. At blithequark, we're committed to improving the health and vitality of those we serve, and we're looking for talented professionals like you to join our team. With our competitive compensation package, comprehensive benefits, and opportunities for career growth and development, we offer a unique and rewarding work environment that's hard to find elsewhere.
How to Apply
If you're excited about this opportunity and think you'd be a great fit for our team, please apply today. We can't wait to hear from you and discuss how you can contribute to our mission of improving the health and vitality of those we serve.
Equal Employment Opportunity
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply Now