Join the Team at blithequark: Where Memorable Experiences Begin
Are you passionate about creating unforgettable experiences for guests in the hospitality industry? Do you have a knack for turning potentially unpleasant situations into positive interactions with a smile? At blithequark, we believe that exceptional customer service is the foundation of memorable experiences, and we're looking for talented Customer Service Agents like you to join our team!
As a leading entertainment company with a portfolio of exciting brands, including ESPNBET, Casino, PENNPlay, Hollywood Casino, and 43 properties across 20 states, blithequark is dedicated to providing top-tier experiences for our hotel and casino guests. We're seeking outgoing and driven individuals who share our passion for excellence and customer satisfaction.
About the Role: Customer Service Agent - Retail
As a Retail Customer Service Agent at blithequark, you will be the face and voice of our hotel, casino, and resort operations across the country. You'll have the opportunity to work in a fast-paced, dynamic environment, collaborating with fellow sports fans and developing in-depth knowledge of our properties. Your goal will be to provide exceptional customer service, ensuring seamless experiences for our guests and building strong relationships that drive loyalty.
Key Responsibilities:
- Communicate with players and guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on Property offerings.
- Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand.
- Assist guests with booking hotel reservations, provide relevant information about the property, and address guest inquiries while sustaining company conversion rate expectations.
- Operate our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable.
- Answer guest questions about blithequark hotel Properties, casino Property information, occasional PENNPlay account information, and Property event information.
- Follow various internal standard operating procedures to escalate issues to casino Property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately.
- Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation.
- Collaborate with leaders and fellow team members to stay current with daily occurrences at our properties and within our backend systems that are impactful to the player experience.
- Maintain a strong track record for punctuality and attendance.
- Perform other duties as assigned.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Qualifications:
- Must be at least 21 years of age.
- High School diploma required.
- College degree, or progress toward a college degree preferred.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to guest satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for guests.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must!
- Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Have the ability to work some holidays and weekends.
Preferred Qualifications:
- Experience in the hotel, travel, and/or hospitality industries.
- Technological savvy, with the ability to navigate multiple tools at once.
What We Offer
At blithequark, we're committed to providing a supportive and engaging work environment that fosters growth and development. Here are just a few of the benefits we offer:
- Competitive Compensation Package: Enjoy a competitive salary of $18/hr, with opportunities for growth and advancement.
- Comprehensive Benefits Package: Take advantage of our comprehensive benefits package, including medical, dental, and vision coverage.
- Fun, Relaxed Work Environment: Work in a dynamic and supportive environment with a team of passionate and driven individuals.
- Invest in your future with our tuition reimbursement and professional development programs.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. Here are just a few of the opportunities we offer:
- Professional Development Programs: Take advantage of our professional development programs, designed to help you build new skills and advance in your career.
- Mentorship Opportunities: Work with experienced mentors who can provide guidance and support as you navigate your career.
- Cross-Functional Training: Participate in cross-functional training programs, designed to help you develop a deeper understanding of our business and build new skills.
Work Environment and Company Culture
At blithequark, we're proud of our dynamic and supportive work environment. Here are just a few of the things that make our culture unique:
- Collaborative Team Environment: Work with a team of passionate and driven individuals who are committed to delivering exceptional customer experiences.
- Flexible Work Arrangements: Enjoy flexible work arrangements, including remote work options, designed to help you balance your work and personal life.
- Recognition and Rewards: Participate in recognition and rewards programs, designed to celebrate your achievements and contributions to our team.
Why Join blithequark?
If you're passionate about delivering exceptional customer experiences and building strong relationships, we want to hear from you! At blithequark, we're committed to providing a supportive and engaging work environment that fosters growth and development. Here are just a few of the reasons why you should consider joining our team:
- Opportunity to Make a Difference: Join a team that's committed to making a difference in the lives of our guests.
- Dynamic and Supportive Work Environment: Work in a dynamic and supportive environment with a team of passionate and driven individuals.
- Career Growth Opportunities: Take advantage of our career growth opportunities, designed to help you build new skills and advance in your career.
If you're ready to join a team that's passionate about delivering exceptional customer experiences, apply now to become a Customer Service Agent - Retail at blithequark!
Apply Now