At arenaflex, we're passionate about helping people achieve financial clarity and live balanced, generous lives. As a membership-owned fraternal organization and holistic financial services organization, we're dedicated to serving the unique needs of our clients. Our focus is on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.
We're seeking an experienced Full Stack Customer Care Professional to join our team, providing unparalleled service to members, prospects, and arenaflex affiliates. This role serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone. If you're a customer service professional with a passion for helping others, we encourage you to apply.
**Job Summary**
As a Full Stack Customer Care Professional, you'll be responsible for providing exceptional service to our members, prospects, and affiliates. Your primary responsibility will be to handle sensitive telephone communications, manage member accounts, and proactively seek opportunities to identify service and product needs. You'll also be responsible for educating callers on benefits, features, and applicable solutions to promote first call resolution.
**Key Responsibilities and Duties**
* Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high levels of customer satisfaction.
* Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
* Open new accounts for new and existing members.
* Proactively seek opportunities to identify service and product needs as a way to leverage contact with supporting sales teams.
* Educate callers on benefits, features, and applicable solutions to promote first call resolution.
* Responsible for keeping current on product offerings, new marketing pieces, and changes to policies/procedures.
* Process financial transactions efficiently and accurately.
**Essential Qualifications**
* High school diploma required; college degree preferred.
* 1-3 years prior customer service or financial service industry experience.
* Sales experience preferred.
* Proficient in a variety of mainframe and PC-based applications in a multi-tasking environment.
* Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
* Thrives in a fast-paced, intense environment that has the potential for stress.
* Fosters teamwork and collaboration.
**Preferred Qualifications**
* Experience working in a call center environment.
* Knowledge of financial products and services.
* Strong problem-solving and analytical skills.
* Ability to work in a team environment and provide support to colleagues.
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere across the United States. arenaflex is committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your physical, emotional, and financial well-being.
**Compensation and Benefits**
arenaflex offers a competitive salary range of $16.77 - $22.68 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors, including location, relevant experience, skills, and knowledge, business needs, market demand, and other factors arenaflex deems important.
We also offer a range of benefits, including:
* Various bonuses (including annual or long-term incentives)
* Medical, dental, and vision insurance
* Health savings account
* Flexible spending account
* 401(k)
* Pension
* Life and accidental death and dismemberment insurance
* Disability insurance
* Supplemental protection insurance
* 20 days of Paid Time Off each year
* Sick and Safe Time
* 10 paid company holidays
* Volunteer Time Off
* Paid parental leave
* EAP
* Well-being benefits
* Other employee benefits
Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. arenaflex's plans/policies are subject to change at any time at arenaflex's discretion.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing opportunities for career growth and development. As a Full Stack Customer Care Professional, you'll have the opportunity to:
* Develop your skills and knowledge in customer service, financial products, and services.
* Work with a supportive team to achieve goals and objectives.
* Participate in training and development programs to enhance your skills and knowledge.
* Take on new challenges and responsibilities as you grow in your role.
**How to Apply**
If you're a customer service professional with a passion for helping others, we encourage you to apply. Click the link below to submit your application.
**Equal Employment Opportunity**
arenaflex provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
**Reasonable Accommodation**
arenaflex is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to
[email protected] or call 800-847-4836 and request Human Resources.