**Experienced Evening Desk Clerk & Night Auditor – Hospitality Expert with Excellent Customer Service Skills**

About True North Hotel Group

True North Hotel Group is a renowned management and development company that has been making a name for itself in the hospitality industry for years. As a family-owned organization, we take pride in our unique culture and commitment to excellence. Headquartered in Overland Park, Kansas, we have a strong presence in the market, with our Residence Inn & Springhill Sites in Fishkill, New York, being one of our flagship properties. We are now seeking an experienced Evening Desk Clerk & Night Auditor to join our team and help us deliver exceptional customer service to our guests.

About the Role

We are looking for a detail-oriented and customer-focused individual who is passionate about providing an exceptional experience for our hotel guests. As an Evening Desk Clerk & Night Auditor, you will be responsible for managing the hotel on the overnight shift, rolling over the business day, and ensuring that all guest requests are met with a smile. You will also be responsible for auditing the day's transactions, preparing reports, and maintaining the hotel's financial records. If you have a strong command of the English language, excellent communication skills, and a passion for customer service, we want to hear from you!

Responsibilities

• Assists guests with check-in and check-out processes, including verifying registration, address, and credit information, balancing bank, and posting charges.
• Coordinates all late-night guest requests, informs guests of hotel services, features, and room amenities.
• Prepares, sets up, stocks, takes down, cleans, and provides quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Rolls the day – overnight staff checks in remaining guests, posts manual charges as necessary, runs reports to ensure the day is balanced, and then completes tasks to roll the day to the next business day.
• Provides minimal assistance with breakfast setup, such as making coffee and other small tasks, and checks out early leaving guests.

Qualifications

• High School Diploma or equivalent required.
• Basic typing skills with computer data entry experience.
• Customer service experience is required, preferably in a hotel or related field.
• Strong command of the English language, including speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Must be able to multi-task.
• Ability to lift, pull, carry, and push up to 50lbs.
• Must possess basic computer skills, i.e., Word, Excel, etc.
• Must be 18 years or older.

What We Offer

We are proud to offer a range of benefits and perks to our employees, including:

• Excellent healthcare benefits.
• Work-life balance, including paid time off and flexibility.
• 401k with matching.
• A great team of colleagues who are passionate about delivering exceptional customer service.
• Opportunities for career growth and development.
• A fun and dynamic work environment.

Work Environment and Culture

We are a family-owned organization that values teamwork, respect, and open communication. Our culture is built on a foundation of trust, empathy, and a passion for delivering exceptional customer service. We believe in empowering our employees to make decisions and take ownership of their work, and we offer a range of training and development opportunities to help our team members grow and succeed.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• A competitive salary of $16.00 per hour for the overnight shift and $15.00 per hour for the daytime/evening shift.
• A quarterly bonus program.
• Excellent healthcare benefits.
• Work-life balance, including paid time off and flexibility.
• 401k with matching.
• A great team of colleagues who are passionate about delivering exceptional customer service.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

True North Hotel Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Apply Now