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Posted May 11, 2026

Experienced Director of Customer Support Systems – Strategic Leadership and Systems Optimization for Enhanced Customer Experience

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Introduction to blithequark

blithequark is a pioneer in the Connected Operations Cloud, a platform that enables organizations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At blithequark, we are committed to helping improve the safety, efficiency, and sustainability of physical operations that power our global economy. With a focus on industries such as agriculture, construction, field services, transportation, and manufacturing, we are excited to help digitally transform their operations at scale.

About the Role

We are seeking a strategic and dynamic Director of Customer Support Systems to oversee the evolution and optimization of our customer-facing systems. Reporting directly to the VP of GTM Systems, this role will require a strong executive presence, advanced influencing and communication skills, and deep business acumen. The successful candidate will work closely with Customer Support, Customer Success, and Partnerships organizations in Customer Outcomes and Business Technology teams to support the post-sales customer journey.

Key Responsibilities

Essential Qualifications

Preferred Qualifications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Director of Customer Support Systems, you will have the chance to work on complex and challenging projects, develop your skills and expertise, and contribute to the growth and success of our organization. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture

blithequark is a dynamic and innovative company with a strong focus on customer success and employee satisfaction. We offer a flexible working model that caters to the diverse needs of our teams, with opportunities for remote work, flexible hours, and collaboration with colleagues from around the world. Our company culture is built on values such as Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team. We are committed to creating a work environment that is inclusive, supportive, and empowering, where all employees can thrive and contribute to our success.

Compensation, Perks, and Benefits

blithequark offers a competitive total compensation package, including base salary, bonus, and restricted stock unit awards. We also provide a range of benefits, including health insurance, retirement savings, and paid time off. Our employees also have access to employee-led remote and flexible working, health benefits, and a charity fund. We are committed to providing our employees with a comprehensive and competitive compensation package that recognizes their contributions to our success.

Conclusion

If you are a strategic and dynamic leader with a passion for customer success and a track record of driving business outcomes, we encourage you to apply for the Director of Customer Support Systems role at blithequark. This is a unique opportunity to join a fast-paced and innovative company, work on complex and challenging projects, and contribute to the growth and success of our organization. Apply now to take the first step in your journey with blithequark.

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