Introduction to arenaflex
arenaflex is a world-leading media and entertainment company that encompasses a diverse portfolio of brands, including family favorites, renowned film studios, and popular entertainment networks. Our company is committed to delivering exceptional content and experiences to our audiences worldwide. As a key player in the media industry, we are dedicated to innovation, creativity, and excellence in everything we do. Our mission is to entertain, inform, and inspire our audiences, while also providing a dynamic and supportive work environment for our employees.
Job Overview
We are seeking an experienced and skilled Digital Operations Client Service Manager to join our team at arenaflex. As a crucial member of our client service team, you will be responsible for leading a digital operations client service manager in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle, from planning to invoicing. Your expertise in digital media, campaign management, and team leadership will be essential in driving revenue growth, delivering exceptional client service, and contributing to the success of our company.
Key Responsibilities
- Lead a digital operations client service manager in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle, from planning to invoicing
- Deliver effective media plans that maximize revenue and drive client satisfaction
- Allocate team responsibilities while contributing to and assisting in campaign management
- Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing
- Ensure the account manager is fully trained on campaign execution and able to address all related questions
- Act as the primary point of contact for any escalations on complex issues or requests regarding inventory, ad products, or campaigns
- Collaborate with sales, finance, and accounting teams in revenue tracking and forecasting
- Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global ad platforms support
- Test potential ad tech vendor integrations and provide feedback on contract negotiations
- Ideate, implement, review, and optimize operational processes that drive quality and efficiency
- Analyze usage and performance of digital inventory to develop strategies and products that maximize revenue yield
- Mentor, train, and develop talent, including onboarding new hires
- Create and update internal documentation to clarify processes and best practices
- Collaborate with regional teams and act as a local center of excellence for other offices across EMEA
- Maintain in-depth knowledge of arenaflex's ad tech stack and ecosystem, and stay up-to-date with industry developments
Essential Qualifications
- Graduate degree or equivalent experience
- 3+ years of overall experience in the advertising industry, either publisher/agency side or in ad tech
- Team management experience
- Expertise in defining and optimizing processes
- Highly skilled in negotiating, planning, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments
- Proven ability in activating campaigns, creating accurate and relevant insights, and optimizing performance
- Solid understanding of programmatic advertising, technologies that power it, and key vendors in the space
- Familiarity with general data security and privacy requirements related to digital advertising
- Able to represent the company in external meetings and events
- Media or entertainment brand experience is beneficial, as is knowledge of the processes and procedures of a global corporation
- Essential knowledge of ad operations and management systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team
- Knowledge of Massive activation for digital campaigns and related requirements
Preferred Qualifications
- Bachelor's degree in a relevant field, such as marketing, advertising, or communications
- 5+ years of experience in digital advertising, with a focus on campaign management and team leadership
- Advanced knowledge of ad tech platforms, including Google Ad Manager, DV360, and other industry-leading tools
- Experience working with global brands and agencies, with a strong understanding of their needs and challenges
- Proven track record of driving revenue growth and delivering exceptional client service
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Skills and Competencies
- Highly motivated and driven problem solver
- Exceptional attention to detail, organizational skills, and ability to simultaneously focus on and balance multiple tasks
- Analytical; able to assess, evaluate, and plan based on results
- Able to step back and look at situations at a macro level, tackling the immediate challenge and providing long-term solutions
- Natural team leader and mentor, able to foster a positive, inclusive culture
- Motivated to excel and hold others accountable for high standards
- Open to working independently or collaboratively with reports, peers, and senior leaders
- Revenue-focused, but not at the expense of our people
- Always centered on our customers and prioritizing the client experience
- Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally
- Eager to work in a global organization with colleagues across the world
- Ability to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors
- End-to-end understanding of digital media and the advertising business, especially video and within EMEA
- IT literate across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom)
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career development initiatives to help you achieve your professional goals. Our company culture is built on a foundation of innovation, creativity, and collaboration, and we encourage our employees to think outside the box, take risks, and push the boundaries of what is possible.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and creativity. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to be themselves, share their ideas, and contribute to the success of our company. We offer a range of benefits and perks, including flexible working hours, remote work options, and access to the latest technology and tools.
Compensation and Benefits
arenaflex offers a competitive compensation package that includes a range of benefits, such as health insurance, retirement programs, and paid time off. We also offer a range of perks, including exclusive discounts, commuter assistance, and access to our theme parks and resorts. Our company is committed to providing a comprehensive rewards package that enables our employees to live their best lives, grow personally and professionally, and take advantage of the unique benefits that only arenaflex can offer.
Benefits Highlights
- Career development opportunities
- Community involvement programs
- Commuter assistance
- Exclusive discounts
- Flexibility @ arenaflex
- Health insurance and wellbeing programs
- Childcare options
- Paid time off
- Retirement programs
- Theme park admission
- Tuition assistance
- Weekly pay
- Wellness programs
Conclusion
If you are a motivated and experienced digital operations client service manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Our company is committed to innovation, creativity, and excellence, and we are looking for talented individuals who share our passion for delivering exceptional content and experiences to our audiences. Don't miss out on this chance to join our dynamic team and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career at arenaflex.
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