Experienced Customer Support Specialist – CPC Processor I for arenaflex, Delivering Exceptional Service in a Fast-Paced Remote Call Center Environment

Introduction to arenaflex

arenaflex is a pioneering data platform company dedicated to protecting, connecting, and delivering the world's health data to empower better decisions and advance human health. Our innovative products and solutions enable organizations to securely move and connect data, fostering a network of networks that comprises thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining arenaflex, you become part of a highly collaborative team passionate about creating transformative change in healthcare, where we invest in our people and believe in hiring high-potential, humble individuals who can rapidly grow their responsibilities as the company scales.

About the Role

We are seeking a skilled and customer-focused CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a remote, full-time role operating on a Wednesday to Sunday schedule from 11am to 7:30pm. The ideal candidate will be comfortable working in a high-volume production environment and possess excellent customer service skills, with the ability to process medical record requests, document information in multiple platforms, and work proficiently with Microsoft Office.

Key Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service, including responding to release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolutions in detail in appropriate areas of our software systems.
• Follow all department and/or site-specific processes and procedures accordingly, meeting and maintaining the department's productivity and quality assurance expectations.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Perform work in accordance with the training and direction provided, adhering to facility-specific procedures and attending mandatory employee in-service meetings and/or training sessions as directed.
• Maintain an acceptable attendance record and report to work as scheduled, performing other duties as assigned.

Essential Qualifications

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Friendly, professional manner of communication with good customer service skills.
• Experience with a multi-line phone system is required, along with computer proficiency, including intermediate to advanced knowledge of MS-Office.
• Ability to stay organized while working quickly, with strong attention to detail.
• Passing the annual Introductory HIPAA examination and taking and passing a 90-day ROI Certification course with a score of 85% or higher.

Preferred Qualifications

• Experience in fields such as Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents would be beneficial.
• One year of experience in a related field is desirable.

Skills and Competencies

• Excellent communication and customer service skills.
• Ability to work in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Strong organizational skills and ability to multitask.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a CPC Processor I Customer Support, you will have access to a comprehensive onsite/virtual training program, followed by job shadowing with an assigned mentor. This role offers a unique opportunity to develop your skills in customer service, data entry, and medical records, with potential for advancement within the company as you gain experience and expertise.

Work Environment and Company Culture

arenaflex prides itself on a collaborative and dynamic work environment that values innovation, teamwork, and employee well-being. As a remote employee, you will be provided with company equipment, including a computer, monitor, virtual phone, and other necessary tools to perform your job effectively. Our company culture is built on the principles of respect, integrity, and a passion for delivering exceptional service and making a positive impact in the healthcare industry.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including full benefits such as PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan. Additionally, we provide tuition assistance to support your ongoing education and professional development. The pay range for this role may differ based on location, responsibilities, skills, experience, and other requirements, with an Equal Pay Act Minimum Range of $15.00 - $18.00 per hour.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a fast-paced remote call center environment, we encourage you to apply for the CPC Processor I Customer Support position at arenaflex. As a valued member of our team, you will have the opportunity to make a meaningful difference in the healthcare industry while developing your skills and advancing your career. Apply now to join our dynamic team and be part of a company that is shaping the future of healthcare data management.

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