Introduction to blithequark and the Industry
At blithequark, we believe that our people are the driving force behind our success. As a leading digital financial services company, we are committed to providing innovative solutions and exceptional customer service. Our focus on work-life balance, diversity, and inclusion creates an environment where our employees can thrive and grow. If you are passionate about helping others and finding solutions, we invite you to join our team as a Customer Solutions Representative - Collector in Lewisville, TX.
About the Opportunity
As a Customer Solutions Representative - Collector, you will play a vital role in helping our customers bring their accounts up to date. You will be contacting customers to determine the reason for payment delinquency and negotiating payment commitments. Our team receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices. We offer a competitive compensation package, including a starting hourly rate of $23 plus monthly incentives, and a hybrid work environment with 3 days in-office and 2 days remote.
Key Responsibilities
As a Customer Solutions Representative - Collector, your key responsibilities will include:
- Contacting customers to determine the reason for payment delinquency and negotiating payment commitments
- Handling accounts with speed and accuracy while maintaining professionalism
- Completing phone calls to meet required performance standards and metrics
- Confirming and/or negotiating payment arrangements; researching any discrepancies
- Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures
- Maintaining strict confidentiality
- Working flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
- Using computerized systems for tracking, information gathering, and/or troubleshooting
- Responding to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frames
- Evaluating accounts to find a win-win solution to avoid repossession loss
- Documenting all accounts accurately, clearly, and concisely, noting reason for hardship and potential repossession loss
- Responding with accurate information pertinent to the caller's questions using professionalism and integrity
- Adhering to all state and federal laws in the handling of accounts
Essential and Preferred Qualifications
To be successful in this role, you will need:
- HS Diploma or equivalent required
- Prior experience in financial services or a similar industry preferred
- Associate degree or bachelor’s degree in business or a related field may be used in lieu of experience
- Bilingual skills (Spanish) are a plus
- Excellent listening, oral, and written communication skills
- Attention to detail
- Professional phone etiquette
- Skip tracing skills preferred
- Sales and/or persuasive negotiation skills
- Microsoft Windows and internet-based applications experience required; basic typing/data entry skills
- Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
- Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
Skills and Competencies
In addition to the essential and preferred qualifications, we are looking for candidates with:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Solutions Representative - Collector, you will have access to:
- Extensive training programs to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Recognition and reward programs to recognize your achievements and contributions
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. Our employees enjoy:
- A dynamic and supportive work environment
- A culture of diversity, equity, and inclusion
- Opportunities for professional growth and development
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Compensation, Perks, and Benefits
As a Customer Solutions Representative - Collector at blithequark, you can expect:
- A competitive hourly rate of $23 plus monthly incentives
- A hybrid work environment with 3 days in-office and 2 days remote
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for career advancement and professional growth
- Recognition and reward programs to recognize your achievements and contributions
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Solutions Representative - Collector role at blithequark. With our comprehensive training programs, supportive work environment, and opportunities for career growth and development, we are confident that you will find a fulfilling and successful career with our team.
Apply now to join our team and start your journey to a successful and rewarding career in financial services!
Apply Now