**Join arenaflex, a family-owned, third-generation industrial supply company, as we continue to revolutionize the industry with exceptional customer service and innovative solutions!**
At arenaflex, we pride ourselves on being a trusted partner to our clients, providing them with top-notch products and services that meet their unique needs. As a Customer Service/Sales Representative, you will play a vital role in ensuring customer satisfaction and maintaining a positive relationship with our clients. If you're a highly organized, detail-oriented, and customer-focused individual with a passion for sales and customer service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned, third-generation industrial supply company founded in 1976. With a rich history of innovation and customer satisfaction, we have established ourselves as a leading provider of industrial equipment, supplies, filtration, and compressed air equipment. Our commitment to excellence and customer-centric approach has earned us a loyal customer base and a reputation for exceptional service.
**Job Description**
As a Customer Service/Sales Representative at arenaflex, you will be responsible for providing exceptional customer service, managing high-volume calls and emails, and driving sales growth through proactive communication and relationship-building. Your primary goal will be to ensure customer satisfaction and maintain a positive relationship with our clients.
**Main Job Duties:**
* Manage and assign emails to ensure timely and efficient communication with customers and vendors
* Process invoices from suppliers and deliver customer invoices in a timely manner
* Receive payments from customers and run credit card transactions with accuracy and attention to detail
* Enter tracking numbers into ERP and eCommerce websites to ensure seamless order management
* Manage high-volume phone calls from customers and vendors, providing friendly and efficient service
* Provide verbal and email quotes to customers, ensuring accurate and timely responses
* Communicate with vendors to confirm price and availability, ensuring seamless order fulfillment
* Process orders with vendors and confirm order acknowledgments to ensure timely delivery
* Keep track of backorders and follow up with vendors and customers with ship dates to ensure timely delivery
* Prepare and reconcile monthly payments to vendors, ensuring accurate and timely financial management
* Keep track of past-due invoices and follow up with customers to ensure timely payment
**Skills and Qualifications:**
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
* Highly detail-oriented and organized, with the ability to manage multiple tasks and deadlines
* Proactive work ethic and communication, with a focus on building strong relationships with customers and vendors
* High-level organizational skills, with the ability to prioritize tasks and manage time effectively
* Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
* Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Requirements:**
* E-commerce/Support & Sales experience: 3 years (Required)
* Reliable and fast internet connection required for this position
**Benefits and Compensation:**
* Competitive salary: $22 - $24 per hour
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Health Insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home
* Equipment provided
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and innovative solutions, and we're committed to helping you achieve your career goals. With a focus on work-life balance and employee well-being, we offer a range of benefits and perks that will make you feel valued and supported.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story.