Welcome to blithequark
At blithequark, we believe that movement has the power to transform lives. Our mission is to create innovative products and experiences that inspire people to move, whether it's to reach new heights, push beyond limits, or simply feel more alive. We're driven by a passion for movement and a commitment to helping others achieve their goals. Our company culture is built on values that spark excitement, fuel collaboration, inspire creativity, and ignite innovation. We're a team of like-minded individuals who share a passion for movement and a desire to make a positive impact on the world.
Our Brand Values
At blithequark, we're guided by a set of core values that shape our decisions, behaviors, and interactions. These values include:
- Movement First: We prioritize the needs of our customers and strive to create products and experiences that meet their evolving needs.
- Word is Bond: We're committed to transparency, accountability, and follow-through. We do what we say we'll do, and we're dedicated to building trust with our customers, partners, and colleagues.
- Champion Heart: We're passionate about what we do, and we're committed to giving our all to every project, every interaction, and every customer touchpoint.
- There is no “I” in Move: We believe that movement is a collective effort, and we're dedicated to building strong relationships with our customers, partners, and colleagues.
- Keep Moving: We're always looking for ways to improve, innovate, and push beyond our limits. We believe that movement is a journey, not a destination, and we're committed to helping our customers and colleagues achieve their goals.
Your Role
As a Customer Service Specialist for Wholesale Operations at blithequark, you'll play a critical role in delivering exceptional support to our retail partners and sales representatives. You'll be a creative problem solver, a skilled communicator, and a passionate advocate for our brand and products. Your goal will be to build strong relationships, provide timely and effective solutions, and help our sales team and retail partners achieve success in our shared mission.
Key Responsibilities
- Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships.
- Provide product pricing and availability quotes, and help customers navigate our product offerings.
- Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other tasks.
- Access and combine information from multiple systems to provide order details and analyze problems when they occur.
- Understand the science and technology behind blithequark's products to enable product conversations and provide expert advice to customers.
- Manage time effectively by prioritizing and multi-tasking, and use daily reporting to manage orders in your territory as needed.
- Track and report recurring problems, and act as a problem identifier and solver to help us improve our processes and products.
- Monitor customer orders and provide Sales and retailers with the needed updates, and work with Credit to resolve invoicing errors.
- Other duties as assigned, including participating in training and development programs, attending meetings and events, and contributing to special projects and initiatives.
Qualifications
- Associate degree or equivalent combination of experience preferred, with a focus on customer service, sales, or a related field.
- 1+ years of customer service experience required, with 2+ years preferred, and a proven track record of delivering exceptional support and building strong relationships with customers.
- Knowledge of athletic footwear, athletic apparel, and sports equipment preferred, with a passion for movement and a desire to learn and grow with our brand.
- Strong interpersonal skills and the ability to deal with adverse situations positively, with a focus on building trust, resolving conflicts, and providing effective solutions.
- Computer proficiency in Word, Excel, Outlook, and Zendesk (or other similar CRM), with the ability to learn and adapt to new systems and technologies.
- Accuracy in typing, spelling, and grammar, with excellent verbal and written communication skills and the ability to communicate effectively with customers, colleagues, and partners.
- Proven ability to work effectively independently and as part of a team, with a focus on collaboration, innovation, and continuous improvement.
- Ability to work in a fast-paced environment while maintaining a positive attitude, with a focus on adaptability, resilience, and problem-solving.
- Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the company and with external partners.
- Keen attention to detail in planning, organization, and execution of tasks, with the ability to see the big picture and understand how all the pieces fit together and affect one another.
- Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments’ operations and/or morale, with a focus on empathy, creativity, and innovation.
- Demonstration of innovation and initiative, with a willingness to dive into the details and help wherever necessary, and a passion for learning and growth.
- Ability to understand and empathize with the needs and goals of our customers, with a focus on building loyal, engaging relationships and delivering exceptional support and service.
- Embraces and lives the blithequark values, with a passion for movement and a commitment to our mission and vision.
Career Growth and Development
At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including onboarding, mentorship, and leadership development. We also provide opportunities for advancement and promotion, with a focus on recognizing and rewarding outstanding performance and contributions.
Work Environment and Company Culture
Our work environment is dynamic, fast-paced, and collaborative, with a focus on innovation, creativity, and continuous improvement. We're a team of passionate and dedicated individuals who share a love for movement and a commitment to our mission and values. We offer a range of perks and benefits, including product discounts, fitness classes, and volunteer opportunities, with a focus on building a positive and supportive work environment.
Compensation and Benefits
We offer a competitive compensation package, with a hourly wage range of $18.79 to $20.10, depending on your geographic location. We also provide a range of benefits, including medical, dental, vision, life and ADD insurance, disability insurance, HSA and employer contribution, FSA, family fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. We're committed to recognizing and rewarding outstanding performance and contributions, with a focus on providing a positive and supportive work environment.
Conclusion
If you're passionate about movement and committed to delivering exceptional support and service, we want to hear from you. As a Customer Service Specialist for Wholesale Operations at blithequark, you'll play a critical role in building strong relationships with our retail partners and sales representatives, and helping us achieve our mission and vision. Apply today to join our team and start your journey with blithequark.
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