Join Our Team: Elevate Customer Experience with Qurate Retail Group
Qurate Retail Group is a leading player in the video commerce industry, comprising seven renowned retail brands: QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We're dedicated to providing a more human way to shop, leveraging video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. As a Customer Service Representative working from home in Knoxville, Tennessee, you'll be an integral part of our team, delivering exceptional customer experiences and driving business growth.
The Opportunity
As a Customer Service Specialist, you'll be the primary point of contact for our customers, handling a high volume of inbound customer inquiries with professionalism and empathy. You'll work in a virtual environment, utilizing your problem-solving skills to resolve customer issues and provide personalized support. This is an excellent opportunity to grow with a dynamic company, develop your skills, and advance your career within the Qurate Retail Group family of brands.
Key Responsibilities:
- Handle a busy day of inbound customer calls, responding to a variety of inquiries and concerns
- Assist customers with questions, personalizing the experience for each caller
- Manage customer interactions, including confirming refunds, taking payments, placing orders, and analyzing account data
- Navigate multiple systems and screens while providing top-notch customer service
- Troubleshoot technical issues and collaborate with IT when necessary
- Work a set schedule, including weekends, holidays, and additional hours as required
- Report to your Customer Service Supervisor and participate in ongoing training and development
What You Bring
To succeed in this role, you'll need to possess excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced virtual environment. Here are the essential qualifications and preferred skills:
Essential Qualifications:
- Reside in Florida, Tennessee, or Virginia
- Ability to problem-solve and de-escalate unique customer situations
- Strong communication skills, with the ability to interact with diverse customer styles, peers, and leaders
- Proficiency in navigating multiple systems and screens
- Ability to work in a structured virtual environment with a set schedule
- Available to work weekends, holidays, and additional hours as required
Preferred Skills:
- Bilingual Spanish speaking skills (opportunities available for bilingual candidates)
- Previous customer service experience in a call center or retail environment
- Familiarity with customer relationship management (CRM) software and technology
Compensation and Benefits
We offer a competitive compensation package, including:
- Starting rate of $15.00/hour
- Additional $0.60/hour for qualified bilingual Specialists
- Automatic pay increases every 6 months for 2 years, resulting in $17.00/hour (after 24 months)
- New! Pay for Performance incentive paid out monthly to eligible team members
- Comprehensive Total Rewards package, including health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and more
Training and Support
Our comprehensive training program is designed to equip you with the skills and knowledge needed to succeed in this role. Here's what you can expect:
- Six-week paid training program with full attendance and involvement required
- Structured training schedule, with ongoing support and coaching
- Ongoing training and development opportunities to help you grow in your role
System Requirements
To work from home as a Customer Service Representative, you'll need to meet our system requirements, including:
- Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with HSN specifications (HSN reimburses $75 for headset)
- High-speed internet connection (satellite, broadband, wireless, or dial-up services are not supported)
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
Career Growth and Development
At Qurate Retail Group, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative, you'll have opportunities for advancement and upward mobility across our family of brands. You'll work on exciting projects, develop new skills, and be part of a dynamic team that's shaping the future of video commerce.
Company Culture and Values
Our company culture is built on a foundation of diversity, equity, and inclusion. We believe in creating a workplace that's inclusive, supportive, and empowering for all team members. Our values include:
- Drive Progress: We're committed to innovation and continuous improvement
- Act With Empathy: We care about our customers and each other
- Be Brave: We're not afraid to take risks and try new things
- Embrace the Future: We're always looking ahead, anticipating trends and opportunities
- Do What's Right: We're committed to doing the right thing, even when it's not the easy thing
Why Join Qurate Retail Group?
If you're passionate about delivering exceptional customer experiences, working in a dynamic virtual environment, and growing with a leading player in the video commerce industry, we want to hear from you! Our company offers a unique blend of retail, media, and technology, with a culture that's collaborative, innovative, and supportive. Join our team and be part of something exciting!
Ready to take the next step? Apply today and become a part of our team!
Apply Now