Experienced Customer Service Representative - Utilities Account - Hybrid/Remote Opportunity in St. Louis, Missouri at blithequark

Join the blithequark Team: Elevating Customer Experience through Exceptional Service

At blithequark, a leader in outsourced business processing solutions, we're on a mission to revolutionize customer experience by connecting the right talent with innovative solutions. As a Continuum Global Solutions company, we empower our employees to reach new heights while making a global impact. Our dynamic culture thrives on collaboration, turning the ordinary into the exceptional.

Are you a passionate and results-driven customer service professional looking for a challenging yet rewarding role? Do you possess a positive attitude, a keen ear for listening, and a flair for communication? If so, we invite you to join our team as a Customer Service Representative for our Utilities Account in a hybrid/remote setup based in St. Louis, Missouri.

About the Role: Delivering Outstanding Customer Service

As a Customer Service Representative at blithequark, you will be the frontline ambassador for our client's utilities services, providing top-notch support to customers via phone, email, chat, and correspondence. Your primary goal will be to deliver excellent customer service, create sustainable value, and simplify the customer experience.

Key Responsibilities:

• Actively listen to customers to understand their concerns and needs, building a rapport that makes them feel heard and cared for.
• Provide essential support in navigating customer inquiries, explaining complex information in simple terms.
• Discover solutions using available tools and resources to meet customer needs effectively.
• Empathize with and resolve customer concerns in a professional and courteous manner.
• Navigate multiple computer applications with speed and accuracy to ensure seamless customer service.

Requirements for Success:

To thrive in this role, you must meet our hybrid work at home requirements, which include:

• High-Speed Internet with at least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services).
• A hard-wired internet connection via ethernet cable to modem/router that you own and are responsible for.
• A dedicated, quiet, and secured workspace with no distractions.
• A USB Wired Headset with Noise Canceling Microphone.

Additionally, you must:

• Be at least 18 years old with a High School diploma or its equivalent.
• Have a minimum of 1 year of customer service call center experience.
• Be self-driven and able to focus on the same task/objective for long periods.
• Possess exceptional customer service, active listening, and verbal and written communication skills.
• Demonstrate high computer proficiency and overall technical knowledge.
• Have open availability between 8:00am-5:00pm Monday through Friday Central Standard Time (Training hours may vary).
• Exhibit a professional positive attitude and courteous telephone etiquette.
• Be customer-focused with a strong motivation to achieve goals.
• Pass a background check, including credit review and assessments in training.

What We Offer: Benefits, Perks, and Career Growth

At blithequark, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you can expect:

• A competitive hourly rate of $16.50 + performance-based incentives.
• A hybrid work environment with the flexibility to work from home on Wednesdays and Fridays.
• Free secure and gated parking at our St. Louis, Missouri location.
• Access to up to 50% of your pay immediately after your shift.
• Comprehensive Health Insurance (Medical, Dental, Vision) and other benefits.
• Pet Insurance to show we care about your furry friends too.
• Paid training to equip you with the skills needed to succeed.
• Opportunities for professional development and career growth.

Why Choose blithequark?

blithequark is an Equal Opportunity Employer committed to diversity and inclusion. We consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Our culture is built on the principles of empowerment, innovation, and collaboration. We strive to create an environment where our employees can grow professionally, make a meaningful impact, and enjoy a healthy work-life balance.

How to Apply

If you're ready to take your customer service career to the next level and join a team that values excellence and innovation, we encourage you to apply for this exciting opportunity at blithequark. Please be aware that our recruiting correspondence will always come from a talent acquisition representative with an official email address, and we will never ask for any form of payment from a candidate or new hire.

Don't miss this chance to be part of a dynamic team that is shaping the future of customer experience. Apply now and let's work together to make a difference.

Apply Now