Introduction to Teleperformance
Imagine being part of a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At Teleperformance, we pride ourselves on being a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to make a real difference. As a Customer Service Representative, you will become a key contributor in making that happen.
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Expert, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This position offers a hybrid work model, combining remote work with time in our office, and requires a strong and diverse skillset in relevant areas to drive success.
Key Responsibilities
- Handle and carefully respond to all customer inquiries in a professional and courteous manner
- Provide excellent customer service through active listening, ensuring that customer concerns are addressed and resolved promptly
- Work with confidential customer information and treat it sensitively, maintaining the highest level of data security and integrity
- Aim to resolve issues on the first call by being proactive, resourceful, and solution-focused
- Appropriately communicate with customers, providing clear and concise information, and ensuring that their needs are met
- Calmly attempt to resolve and de-escalate any issues, using effective conflict resolution skills to turn negative experiences into positive ones
- Escalate interactions when necessary and appropriate, ensuring that complex issues are addressed by the relevant teams
- Track all call-related information for auditing and reporting purposes, maintaining accurate and up-to-date records
- Provide feedback on call issues, contributing to the continuous improvement of our customer service processes
- Upsell if required, identifying opportunities to promote our products and services to customers
Qualifications and Requirements
We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- Ability to work remotely in a virtual team environment, with a strong ability to self-motivate and manage your time effectively
- 6 months of customer service experience preferred, although we will consider candidates with less experience who demonstrate a strong passion for customer service
- Over 18 years of age, with a high school graduate or GED equivalent
- Ability to type 25 wpm, with excellent oral and written communication skills
- Comfort with desktop computer systems, including Windows operating systems and Microsoft Office applications
- Proven logical problem-solving skills, with the ability to navigate complex customer issues and find effective solutions
- Organization and work prioritization skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment
Work from Home Requirements
To work from home, you will need:
- Internet Connection Requirements: Minimum subscribed download rate equal or exceeds 12.0 Mbps, minimum subscribed upload rate equal or exceeds 3.0 Mbps, ISP must have no packet loss and ping under 50ms
- Proof of internet speed required, to ensure that you have a stable and reliable connection
- Clean and quiet workspace, free from distractions and interruptions
What We Offer
At Teleperformance, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We offer a range of benefits, including:
- Paid Training, to ensure that you have the skills and knowledge you need to succeed in your role
- Competitive Wages, to recognize your hard work and dedication
- Full Benefits (Medical, Dental, Vision, 401k and more), to support your physical and financial well-being
- Paid Time Off, to allow you to rest and recharge
- Employee wellness and engagement programs, to promote a positive and supportive work environment
Career Growth Opportunities
At Teleperformance, we believe in promoting from within and providing opportunities for career growth and development. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we are committed to helping you achieve your career goals. With a range of training and development programs, you will have the opportunity to learn new skills, take on new challenges, and advance your career.
Company Culture
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our mission is to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged, and we are dedicated to making Teleperformance a great place to work.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further.
We Want to Hear From You!
Don't hesitate to apply today and let's build the future together. We look forward to hearing from you and exploring how you can contribute to our team's success.
Apply Now