Introduction to arenaflex
arenaflex is a dynamic and innovative company that offers a world of possibilities for its employees. By joining our team, you'll embark on a journey of discovery, growth, and development, both personally and professionally. Our company culture values flexibility, adaptability, and a passion for delivering exceptional customer experiences. As a member of our team, you'll have the opportunity to travel, learn new skills, and advance your career while maintaining a healthy work-life balance.
Job Overview
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our Payments and Digital Strategy crew, you'll be responsible for handling everyday tasks related to payment processing, item processing, direct bills, and fund transfers. Your exceptional customer service skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
Key Responsibilities
- Complete data entry and balancing tasks
- Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
- Work member cases/sports assigned
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and department closing
- Obtain information from contributors for the timely and accurate processing of international and domestic fund transfer requests
- Research and confirm incoming and outgoing fund transfer information
- Communicate with the vendor to process fund transfers
- Understand and be familiar with outgoing and incoming fund transfer laws
- Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
- Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees
Essential Qualifications
To be successful in this role, you'll need:
- A high school diploma or GED
- Intermediate Excel and Word skills
- Previous customer/member service experience (preferred)
- Previous banking or Credit Union experience (preferred)
- Episys/Symitar and processing wires experience (preferred)
Skills and Competencies
We're looking for candidates with:
- Strong Microsoft Office skills (e.g., Word, Excel, Access, PowerPoint)
- Ability to work extended hours in support of business needs
- Excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high-volume pressure
- Ability to cross-train and perform any role assigned within the department
- Ability to engage professionally with all personnel and contributors
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organizational skills and attention to detail
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop in their careers. You'll have access to training programs, mentorship opportunities, and a supportive team environment that encourages learning and advancement. Our company culture values innovation, creativity, and continuous improvement, so you'll have the chance to contribute to new projects and initiatives that align with your interests and skills.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and fun. Our Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, and to helping employees reach their full potential.
Compensation, Perks, and Benefits
We offer a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes:
- Travel perks: Explore the world with discounted flights and travel opportunities
- Health benefits: Access to medical, dental, prescription, and vision coverage, as well as digital doctor visits and flexible spending accounts
- Wellness programs: Take advantage of our wellness initiatives, including fitness classes, mental health resources, and employee assistance programs
- 401(k) program: Eligible employees can participate in our 401(k) program, with company contributions available after one year
- Additional benefits: Enjoy discounts on hotels, cars, cruises, and more, as well as access to our Employee Assistance Program and pet insurance
Conclusion
If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you'll be an integral part of our team, delivering exceptional service to our customers and contributing to the success of our company. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and discover the world of possibilities at arenaflex!
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