Introduction to arenaflex
Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to providing our employees with a platform to explore their potential, develop their skills, and become the best version of themselves. As a leader in our industry, we are dedicated to fostering a culture of innovation, inclusivity, and excellence. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join our family.
Job Overview
This exciting remote opportunity is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Customer Service Representative, you will be responsible for a range of duties related to payment processing, item processing, direct bills, and fund transfers. Your primary goal will be to provide exceptional support to our customers, ensuring that their needs are met with flexibility, grace, and a commitment to excellence.
Key Responsibilities
- Complete data entry and balancing functions with precision and attention to detail
- Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions, ensuring seamless communication and resolution
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing, providing expert support and guidance
- Work member cases/sports assigned, prioritizing tasks and managing multiple responsibilities with ease
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks, with accuracy and efficiency
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products, ensuring that all transactions are secure and compliant
- Log, report, and make necessary GL, account changes and/or returns, maintaining accurate records and ensuring that all transactions are properly documented
- Process Stop Pays and Check Batching, ensuring that all payments are processed correctly and efficiently
- Complete daily balancing and department closing, ensuring that all tasks are completed accurately and on time
- Obtain information from contributors for the timely and correct processing of international and domestic fund transfer requests, providing exceptional customer service and support
- Research and confirm incoming and outgoing fund transfer information, ensuring that all transactions are secure and compliant
- Communicate with vendors to process fund transfers, building strong relationships and ensuring that all transactions are completed efficiently
- Understand and be familiar with outgoing and incoming fund transfer laws, regulations, and procedures, ensuring that all transactions are compliant and secure
- Deposit check returns, research member back checks on draft changes, process member checks, confirm contributors for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers, with accuracy and attention to detail
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees, ensuring that all tasks are completed efficiently and effectively
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or GED, with a strong foundation in mathematics and communication
- Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems
- Previous customer/member service experience, with a strong focus on providing exceptional support and resolution
- Previous banking or Credit Union experience, with a strong understanding of payment processing, item processing, and fund transfers
- Episys/Symitar and processing wires experience, with a strong understanding of NACHA regulations and guidelines, as well as Federal Banking laws
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in a remote or virtual work environment, with a strong ability to work independently and manage multiple responsibilities
- Strong knowledge of Microsoft Office software, including Word, Excel, Access, and PowerPoint
- Ability to work prolonged hours in support of business needs, with a strong commitment to delivering exceptional results
- Ability to exercise excellent customer service skills, with a strong focus on providing support and resolution
- Ability to perform in a fast-paced environment, with a strong ability to prioritize tasks and manage multiple responsibilities
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and colleagues
- Ability to work independently and as part of a team, with a strong commitment to delivering exceptional results
- Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide expert support
- Ability to prioritize tasks and manage multiple responsibilities, with a strong focus on delivering exceptional results
- Strong attention to detail, with a commitment to accuracy and precision
- Ability to adapt to new software and systems, with a strong willingness to learn and grow
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to a range of training and development programs, including:
- Comprehensive onboarding program, with a strong focus on providing the skills and knowledge needed to succeed in the role
- Ongoing training and development programs, with a strong focus on providing the skills and knowledge needed to advance in the company
- Opportunities for advancement, with a strong focus on promoting from within and providing opportunities for growth and development
- Access to a range of benefits, including health, dental, and vision insurance, as well as a 401(k) program and other perks
Work Environment and Company Culture
At arenaflex, we are committed to providing a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:
- Inclusivity and diversity, with a strong focus on providing a welcoming and inclusive environment for all employees
- Excellence and innovation, with a strong focus on delivering exceptional results and providing innovative solutions
- Integrity and transparency, with a strong focus on providing honest and transparent communication and building strong relationships with customers, vendors, and colleagues
- Accountability and responsibility, with a strong focus on taking ownership of our actions and providing exceptional results
Compensation, Perks, and Benefits
As a Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:
- Competitive salary and bonus structure, with a strong focus on providing fair and competitive compensation
- Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) program and other perks
- Opportunities for advancement, with a strong focus on promoting from within and providing opportunities for growth and development
- Access to a range of training and development programs, with a strong focus on providing the skills and knowledge needed to succeed in the role
- Flexible work arrangements, including remote work options and flexible scheduling, with a strong focus on providing a positive and inclusive work environment
Conclusion
If you are a dynamic and growth-oriented professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will have the opportunity to work with a talented and dedicated team, provide exceptional support to our customers, and contribute to the success and growth of our organization. Apply today and take the first step towards a rewarding and challenging career at arenaflex!
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