At arenaflex, we're committed to providing exceptional service to our members, and we're seeking a highly skilled and motivated Customer Service Representative to join our team. As a Remote Online Chat Support Representative, you'll be the face of arenaflex, providing top-notch support to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!
**A DAY IN THE LIFE OF A REMOTE ONLINE CHAT SUPPORT REPRESENTATIVE AT arenaflex**
As a Remote Online Chat Support Representative, you'll be responsible for:
Key Responsibilities:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
**REMOTE ONLINE CHAT SUPPORT REPRESENTATIVE SKILLS AND QUALIFICATIONS**
To succeed in this role, you'll need:
Essential Qualifications:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below!).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
**PREFERRED QUALIFICATIONS**
While not required, the following qualifications would be a plus:
- Experience in a financial institution or credit union.
- Knowledge of online banking and mobile banking platforms.
- Experience with sales and cross-selling.
- Fluency in multiple languages.
**WORK ENVIRONMENT AND COMPANY CULTURE**
At arenaflex, we're committed to creating a safe and inclusive work environment that values diversity and promotes growth. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to make a positive impact.
**BENEFITS AND PERKS**
As a full-time employee of arenaflex, you'll enjoy an array of benefits and perks, including:
Benefits:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
**CAREER GROWTH OPPORTUNITIES**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
Training and Development:
- On-site training at our Corporate Campus in Baton Rouge.
- Online training and development programs.
- Mentorship and coaching programs.
- Opportunities for advancement and career growth.
**HOW TO APPLY**
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Please apply through our website, and don't forget to include your resume and a cover letter outlining your qualifications and experience.
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**arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.**
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