**Join Our Dynamic Team at Flexcon and Take Your Customer Service Career to the Next Level!**
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We are seeking an experienced Customer Service Representative to join our team at Flexcon, a leading manufacturer of high-performance films and laminates. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive the highest level of service and support.
**About Flexcon**
Flexcon is a global leader in the production of high-performance films and laminates, serving a diverse range of industries, including automotive, aerospace, medical, and consumer goods. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a remote Customer Service Representative, you will be part of a dynamic team that values collaboration, adaptability, and continuous learning.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Responding to customer inquiries received by phone, email, and fax, and documenting interactions in Salesforce.
* Providing expert recommendations on standard products (VBS) and pricing, as well as resolving information-related customer complaints.
* Proactively interacting with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit to ensure quick responses and resolve issues.
* Maintaining and growing business at existing and new Flexcon accounts through proactive engagement and identification of missed opportunities.
* Recommending alternative product constructions if required and resolving customer-specific freight and logistics issues.
* Working knowledge and demonstrated ability to use the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders.
* Collaborating with colleagues to prevent recurrence of customer complaints and implementing corrective action.
* Handling complaints for pricing mistakes, order entry errors, and customer accommodations.
* Proactively engaging assigned accounts to better understand business applications and uncover missed opportunities.
* Assisting with order entry overflow for repeat orders and standard price quotations overflow.
* Contributing to Customer Service Improvement Teams as required.
**Requirements**
To be successful in this role, you will need:
* A Bachelor's degree or equivalent business experience.
* 1-3 years of previous customer service experience, preferably in a manufacturing environment.
* Experience using an ERP system is highly preferred.
* Excellent customer service skills, verbal and written communication skills, and ability to learn quickly.
* Troubleshooting and problem-solving skills, with the ability to work under pressure.
* Collaborative team spirit, adaptability, and proficiency in Microsoft Office Suite (including Excel).
* Experience using Salesforce.com is a plus.
**Job Benefits**
As a remote Customer Service Representative at Flexcon, you will enjoy:
* Competitive salary and benefits package.
* Opportunity to work in a dynamic and fast-paced environment.
* Collaborative team spirit and opportunities for growth and development.
* Flexible work arrangements, including remote work options.
* Access to industry-leading training and development programs.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
Flexcon is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note**
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Apply Now