At arenaflex, we're dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Customer Service Representative II in our Retail Banking division, you'll play a vital role in acquiring, retaining, and expanding customer relationships while providing top-notch service. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!
**About arenaflex**
arenaflex is a leading financial institution committed to helping our customers achieve their financial goals. With a rich history of innovation and a passion for community involvement, we're proud to be a part of the fabric of our communities. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional service and support to our customers.
**Responsibilities**
As a Customer Service Representative II, you'll be responsible for:
* Effectively interviewing and profiling new and existing customers to recommend appropriate banking products and services
* Partnering with other business lines within the Bank to identify sales opportunities and enhance customer experience
* Opening and closing customer accounts, including checking, savings, money markets, certificates of deposit, and IRAs
* Cross-selling bank products and services to meet customer needs and referral goals
* Participating in sales programs to generate new customers and maintaining thorough knowledge of bank products and services
* Actively listening to customers and maintaining a friendly, positive, professional attitude
* Resolving difficult situations with creativity, tact, and diplomacy
* Supporting branch lobby management and providing exceptional customer service using STAR qualities
* Participating in community events and performing daily teller services such as processing deposits and withdrawals
* Balancing cash drawer independently and maintaining compliance with cash handling policies
* Assisting in branch audit functions and following arenaflex's policies and procedures
**Requirements**
To be successful in this role, you'll need:
* A minimum of 2 years of cash handling and customer service experience
* Banking experience preferred, with some experience in opening new deposit accounts
* Demonstrated success in cross-selling banking services and products
* Strong customer relations skills and ability to communicate effectively with employees and customers
* Excellent written and oral communication skills
* PC experience required, with knowledge of Word, Excel, and teller/bank software preferred
* Self-starter, dependable, and able to work under pressure with deadlines
* Good judgment and ability to handle confidential information
**Nice-to-haves**
While not required, experience in a banking environment and knowledge of financial products and services are highly desirable.
**Benefits**
As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:
* Medical, dental, and vision coverage for employees and their families
* Life, disability, and family leave
* 401(k) and Roth 401(k) with employer match
* Wellness program and employee assistance program
* Commute Trip Reduction (CTR) and various employee discounts
* Generous vacation and sick leave, 11 paid holidays, and 16 hours of paid leave for community service work
* Free employee checking account and employee home loan discounts
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our culture is built on the principles of teamwork, innovation, and customer-centricity. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Join the arenaflex Team**
At arenaflex, we're dedicated to making a positive impact in our communities and delivering exceptional customer experiences. If you're passionate about customer service, sales, and community involvement, we want to hear from you! Apply today to join our team and be a part of something special.
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