Experienced Customer Service Representative for Data Entry and Patient Enrollment - Full-Time Remote Opportunity with arenaflex at $27-$35/Hour

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of our mission to create more happy lives through better health, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. This is a full-time remote opportunity that offers a competitive salary of $27-$35 per hour and the chance to work with a dynamic and innovative organization.

Job Overview

In this role, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision and be expected to maintain guideline operating procedures and perform duties in accordance with arenaflex arrangements and methodology. Your primary goal will be to provide exceptional customer service, ensure accurate data entry, and resolve issues in a timely and professional manner.

Key Responsibilities

• Utilize arenaflex solution information passage techniques and rules to process new patient enrollment by entering data into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs that will help you build your skills and advance your career. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and improving the lives of our patients.

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. As a remote employee, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and improving the lives of our patients.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and benefits that are designed to support the well-being and success of our employees, including flexible work arrangements, professional development opportunities, and recognition programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and improving the lives of patients, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with arenaflex, you will be part of a dynamic and innovative organization that is committed to making a positive impact on the lives of our patients and customers. Apply now to join our team and start your journey with arenaflex!

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