Introduction to arenaflex
arenaflex is a global leader in the marketing of branded footwear, apparel, and accessories, with a presence in approximately 200 countries and territories. Our portfolio includes renowned brands such as Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. At arenaflex, we are driven by a simple yet powerful mission: to empower, engage, and inspire our consumers every step of the way. We believe in fostering a culture of diversity, inclusivity, and equal opportunities, where our associates can thrive and grow.
Job Overview
We are seeking an experienced and skilled Customer Service Associate to join our team at arenaflex. As a Customer Service Associate, you will play a vital role in achieving our Corporate Customer Service vision by providing exceptional support to our retail customers. You will be responsible for communicating with customers, understanding and solving their needs, gaining their respect and trust, and assisting in their growing business. If you possess excellent written, verbal, and interpersonal communication skills and thrive in a team environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Service retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, and providing information on stock availability
- Enter and edit orders in our system to meet customer needs and ensure timely fulfillment
- Handle outside calls by routing them to the appropriate areas or taking messages to ensure necessary responsiveness
- Utilize sound judgment when making decisions, using the brand/divisional sign-off matrix as a guide
- Resolve and interpret periodical reports, such as Open Orders, Past Cancel, and Orders Held reports, to identify areas for improvement
- Interact regularly with Vendor Relations and the Distribution Center to resolve shipping, handling, and routing questions or problems
- Develop and maintain professional relationships with assigned accounts, ensuring a high level of customer satisfaction and loyalty
- Perform duties consistent with arenaflex's AAP/EEO goals and policies, promoting diversity, inclusivity, and equal opportunities
- Perform other duties as required or assigned by your manager, demonstrating flexibility and a willingness to adapt to changing priorities
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or GED, with an Associate's degree being a plus
- Prior experience in a business or customer service environment, with a proven track record of providing exceptional support to customers
- Excellent problem-solving skills, with the ability to handle multiple tasks and prioritize your work effectively
- Strong organizational skills, with the ability to work in a fast-paced environment and balance quality and quantity of work
- The ability to anticipate problems and take appropriate action, demonstrating a proactive approach to customer service
- Strong decision-making skills, with the ability to make decisions based on experience, analysis, and judgment
- A commitment to providing "best in class" customer service to our retailers, with a focus on building strong relationships and driving customer loyalty
Preferred Qualifications
While not essential, the following qualifications are preferred:
- The ability to speak and write in Spanish and/or French, with a strong understanding of cultural nuances and differences
- Experience working in a team environment, with a proven ability to collaborate with colleagues and contribute to a positive and inclusive culture
- A strong understanding of the footwear, apparel, and accessories industry, with a passion for staying up-to-date with the latest trends and developments
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to identify areas for improvement and implement effective solutions
- A proactive approach to customer service, with a focus on anticipating problems and taking appropriate action
- A strong commitment to diversity, inclusivity, and equal opportunities, with a passion for promoting a positive and inclusive culture
- The ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing your time effectively
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our associates with opportunities for growth and development. As a Customer Service Associate, you will have access to a range of training and development programs, including:
- Comprehensive onboarding program, with a focus on introducing you to our culture, values, and ways of working
- Ongoing training and development opportunities, with a focus on building your skills and knowledge in customer service and related areas
- Coaching and mentoring from experienced colleagues, with a focus on helping you achieve your career goals and aspirations
- Opportunities for career progression, with a focus on promoting from within and developing our future leaders
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and inclusive culture. As a Customer Service Associate, you will be part of a dynamic and supportive team, with a focus on collaboration, communication, and mutual respect. Our work environment is fast-paced and dynamic, with a focus on prioritizing tasks and managing your time effectively. We offer a range of benefits and perks, including:
- Competitive salary and benefits package, with a focus on recognizing and rewarding your contributions
- Opportunities for career growth and development, with a focus on building your skills and knowledge
- A positive and inclusive culture, with a focus on promoting diversity, inclusivity, and equal opportunities
- A range of perks and benefits, including discounts on our products, access to fitness classes and wellness programs, and a comprehensive employee assistance program
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, with a focus on recognizing and rewarding your contributions. The salary range for this role is $14.80 - $19.43 per hour, depending on experience and qualifications. We also offer a range of perks and benefits, including:
- Comprehensive health and wellness program, with a focus on promoting your physical and mental health
- 401(k) retirement savings plan, with a focus on helping you plan for your future
- Paid time off and holidays, with a focus on recognizing your need for rest and relaxation
- Opportunities for career growth and development, with a focus on building your skills and knowledge
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Service Associate at arenaflex, you will be part of a dynamic and supportive team, with a focus on collaboration, communication, and mutual respect. You will have access to a range of training and development programs, as well as opportunities for career growth and development. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service.
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