At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading importer and distributor of premium ceramic flooring products and accessories, we're committed to building long-lasting relationships with our customers and partners. If you're a talented and energetic individual who shares our passion for customer service, we invite you to join our team as a Customer Service Representative.
**About arenaflex**
arenaflex is a dynamic and innovative company that has been a leader in the flooring industry for over three decades. Founded in 1987, we've built a reputation for delivering high-quality products and exceptional customer service to our clients across the continental US. Our headquarters in Miami, Florida, serves as the hub for our operations, and we're proud to be a part of the vibrant Miami community.
**Our Culture**
At arenaflex, we believe that our people are our greatest asset. We're a close-knit team of dedicated professionals who are passionate about delivering exceptional customer experiences. In exchange for their hard work, we offer a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If you're looking for a career that offers growth opportunities, a dynamic work environment, and a chance to make a real difference, we invite you to explore a career with arenaflex.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team. This individual will be responsible for providing world-class customer service to our clients via phone, email, or fax. The successful candidate will be able to work in a fast-paced environment, perform accurate data entry, and maintain a CRM database with customer and prospect information.
**Key Responsibilities**
* Professionally respond to inbound calls from customers nationally
* Accurately input information into various fields
* Maintain CRM database with customer and prospect information
* Maintain an order batch
* Responsible for the life of an order that is assigned from processing to following up, if required
* Follow up as necessary on orders to ensure that orders are processed in a timely manner
* Verify Items and customer's information entered accurately
* Follow up on pending payments and process payments
**Supervisory Responsibilities**
This position has no supervisory responsibility.
**Competencies**
* Must be comfortable in a fast-paced environment and be multi-task oriented
* Friendly, positive attitude, and eager to assist the customer regardless of the customer's disposition
* Work effectively under pressure
* Attention to detail
* Collaborative and team player attitude
**Requirements**
* Minimum Requirements:
+ High School Diploma or Equivalent (GED) preferred
+ Communication and Organizational skills (English/Spanish a plus)
+ 1 year of previous customer services/call center experience.
+ Customer service, email, and telephone etiquette are a must.
+ Must be computer literate with data entry skills.
+ Intermediate to advance knowledge of Microsoft Office: Word, Excel, and Outlook
+ Ability to navigate through multiple programs as well as reading and comprehending various customer care service tools.
+ Previous knowledge navigating Great Plains (GP) a plus
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.
**Work Environment**
The work environment will be an office environment. Noise level: Normal office noises
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
arenaflex is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
**Why Join arenaflex?**
* Competitive compensation with comprehensive benefits
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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