At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best products and services possible. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Basic computer skills and familiarity with technology
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software
* Knowledge of shipping, industrial, and packaging materials
* Bilingual or multilingual skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment**
* Our Keller, TX location is a state-of-the-art facility with a collaborative and dynamic work environment
* You'll work in a team-based setting with a focus on customer satisfaction and service excellence
* We offer a variety of shifts to accommodate your schedule and work-life balance
**Compensation and Growth Opportunities**
* Competitive hourly rate of $24-$28 per hour, with significant growth and earning potential!
* Opportunities for career advancement and professional development
* Ongoing training and support to help you succeed in your role
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply Now" button below.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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