Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skillset, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump on board!
About the Role
The Customer Service Representative collaborates with customers in a courteous, professional, friendly, and expert manner. As a key member of the blithequark team, you will provide top-notch service to our clients, ensuring their needs are met and exceeded. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (with the exception of curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift as well as ticket lift/check
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
- Operate jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Convey domestic/international flight records
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer care hands-on training
- Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Manage lines at ticket counter stands and ticket counters
- Clear/verify international documents at counter in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
- Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
- Respond and assist during security and/or emergency situations
- Provide connecting passengers gate information
- Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
- Comply with company policies, procedures, and performance standards
- Complete job-relevant stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Utilize various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
Essential Qualifications
- Bachelor's Degree
- Bilingual language skills required in certain locations
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
- Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications
- Working knowledge of Saber or other Passenger Service Systems
- Past face-to-face customer service experience
- Experience working in a high-speed environment
Career Growth and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you'll have access to comprehensive training programs, mentorship opportunities, and career advancement possibilities. Our goal is to help you succeed and reach your full potential in the airline industry.
Work Environment and Company Culture
blithequark is committed to creating an inclusive and diverse work environment that reflects the communities we serve. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and stakeholders, helping employees reach their full potential and creating a welcoming workplace to address and exceed the needs of our diverse world.
Compensation, Perks, and Benefits
As a blithequark employee, you'll enjoy a competitive salary, comprehensive benefits package, and exciting perks, including:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: tools, resources, and support to help you be your best self
- 401(k) program: available upon enrollment, with employer contributions available after one year
- Additional benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more
Conclusion
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role in the airline industry, we encourage you to apply for the Customer Service Representative position at blithequark. Join our team and be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. Apply now and take the first step towards an exciting and fulfilling career with blithequark!
Apply today and become a part of the blithequark family!
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