At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?
JOIN OUR TEAM TODAY!
We are hiring Customer Service - Healthcare Specialist who will support US-based customers' healthcare benefits questions and concerns regarding their claims, deductibles, coverage, and more. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
**Responsibilities:**
Key Responsibilities
Our ideal candidate will possess excellent communication skills, empathy, and a passion for delivering exceptional customer experiences. The following responsibilities are key to your success in this role:
- Answer inbound calls from US customers and address questions & concerns regarding their healthcare benefits.
- Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
- Work closely with patients and conduct conversations on therapy changes on targeted medications.
- Knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification.
- Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
- Must be able to communicate between levels of professionals with engagement with Doctors' offices and Pharmacists.
- Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients.
- Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
- Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims.
**Essential Qualifications:**
Essential Qualifications
To succeed in this role, you will need to possess the following essential qualifications:
- 6+ months of experience in high-volume call center, 1+ years of "high-level" empathetic customer service experience.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
**Preferred Qualifications:**
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Background in healthcare or insurance.
- Experience working with patients and healthcare professionals.
- Knowledge of HIPAA compliance and patient confidentiality.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities.
**Work at Home Requirements:**
Work at Home Requirements
To ensure a seamless and productive work experience, you will need to meet the following work-at-home requirements:
- High-speed internet with at least 25 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services).
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- Dedicated, quiet, & secured workspace with no distractions.
- A USB Wired headset with noise-canceling microphone.
**Additional Requirements:**
Additional Requirements
To be considered for this role, you will need to meet the following additional requirements:
- 18+ years old & high school diploma/GED.
- Entry-level position with a minimum of 6 months customer service experience.
- Customer-focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette.
- Full-Time schedule availability to meet business needs (Includes evenings and weekends).
- Willing to submit a drug test and background check.
**Benefits & Perks:**
Benefits & Perks
As a valued member of our team, you will enjoy the following benefits and perks:
- $14-$15 per hour + overtime during peak needs.
- Benefits Eligible After 60 Days.
- Access Up To 50% Of Your Pay Immediately After Your Shift.
- Health Insurance (Medical, Dental, Vision) & Other Benefits.
- Pet Insurance.
- Paid, Virtual Training.
- Remote Work Environment.
- Opportunity for Professional Development.
**Career Growth Opportunities:**
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. With a minimum of 6 months of service, you will be eligible to apply for new positions based on your skills, education, experience, and current job performance.
**Work Environment & Company Culture:**
Work Environment & Company Culture
Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Our global network of contact centers is dedicated to delivering exceptional customer experiences. Our can-do culture works together to make the ordinary exceptional.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our services.
Apply Now
Apply Now