Introduction to blithequark
At blithequark, we are passionate about redefining customer service and creating meaningful connections with each customer. As a global leader in communications and technology, we are committed to introducing the latest technology, services, and offers to help our customers stay connected to what matters most. Our team is dedicated to delivering personalized and timely solutions to effectively service customers and retain their business. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Service and Sales Call Center Representative – Hybrid.
Job Overview
This hybrid position is based at our Orlando, FL location and offers a unique blend of working in-center and remotely from home. As a Premier Service Consultant specializing in customer retention, you will play a crucial role in sustaining the customer relationship and preventing churn. Your goal will be to deliver exceptional customer experiences, introduce the latest technology and services, and drive sales growth. You will work in a fast-paced environment handling a high volume of customer interactions, including calls, chats, emails, and other types of customer inquiries.
Key Responsibilities
- Instill confidence and loyalty in customers by using problem-solving skills to deescalate issues and reverse the course of cancellation requests into save opportunities
- Work in a fast-paced environment handling a high volume of customer interactions, including calls, chats, emails, and other types of customer inquiries
- Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
- Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
Essential Qualifications
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
- Ability to work in a hybrid environment, with 3-4 days per week in-center and 1-2 days per week remotely from home
- Verified internet service, a dedicated work area, and a secure and reliable high-speed connection to support business needs
- Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, and pictures of workspace setup
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a sales or retention environment
- Knowledge of blithequark's products and services, including wireless, Internet, and voice services
- Ability to work in a team environment and collaborate with colleagues to achieve sales and customer service goals
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box
- Ability to work in a fast-paced environment, with a high volume of customer interactions and multiple priorities
- Strong technical skills, with the ability to learn and navigate multiple systems and tools
- Ability to work independently, with minimal supervision, and as part of a team to achieve sales and customer service goals
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service and Sales Call Center Representative – Hybrid, you will have access to:
- Paid training and additional resources to support your success in your new role
- Ongoing coaching and feedback to help you achieve your sales and customer service goals
- Opportunities for advancement and career growth, including promotions to leadership roles or other areas of the business
- Access to the latest technology, devices, and products, with opportunities to learn and develop new skills
Work Environment and Company Culture
At blithequark, we are proud of our company culture and work environment. As a Customer Service and Sales Call Center Representative – Hybrid, you will be part of a dynamic and supportive team, with a focus on:
- Delivering exceptional customer experiences and driving sales growth
- Collaboration and teamwork, with a focus on achieving common goals
- Continuous learning and development, with opportunities for growth and advancement
- A positive and inclusive work environment, with a focus on diversity and inclusion
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A hourly rate of $18.31, with opportunities for commissions and bonuses
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement program
- Paid time off and holidays, with a minimum of 23 days of vacation per year and 9 company-designated holidays
- Access to employee discounts, including up to 50% off on eligible blithequark mobility plans and accessories, blithequark Internet, and blithequark phone
Conclusion
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our team as a Customer Service and Sales Call Center Representative – Hybrid. With opportunities for growth and development, a competitive compensation package, and a positive and inclusive work environment, this role is perfect for those who are passionate about delivering exceptional customer experiences and driving sales growth. Apply today to join our team and start your career with blithequark!
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