Experienced Customer Service and Hospitality Manager for Short-Term Rentals – Part-Time Evening Position with Opportunities for Growth

Introduction to blithequark

At blithequark, we are revolutionizing the way people experience short-term rentals, providing exceptional furnished housing solutions to our guests. As Milwaukee's leading furnished housing provider with a growing presence in Chicago, we are committed to delivering outstanding customer service and ensuring that every guest has a memorable stay. Our portfolio includes 100 units across the downtown Milwaukee area and 20 units in Chicago, all of which are advertised on popular platforms like Airbnb, Vrbo, and Booking.com. We are now seeking a highly motivated and experienced Customer Service and Hospitality Manager to join our team on a part-time basis, working closely with our guests and internal teams to provide an unparalleled level of service.

Job Overview

The Customer Service and Hospitality Manager role at blithequark is a part-time position that requires approximately 15 hours per week, working from 5 pm to 10 pm CST on Friday, Saturday, and Sunday. As our company continues to grow, there will be opportunities for additional hours and professional development. The ideal candidate will have a strong background in customer service and hospitality, with excellent communication skills, attention to detail, and proficiency in modern technologies. If you are a passionate and motivated individual with a desire to deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service and Hospitality Manager at blithequark, your key responsibilities will include:

• Providing exceptional customer service to our guests, responding to their inquiries, and addressing any concerns in a timely and efficient manner
• Conducting guest screening to ensure safety and security, complying with blithequark and property partner requirements
• Managing all guest reservations, including booking suggestions, alterations, and cancellations
• Utilizing our digital communication systems to manage guest communications, including messages, emails, calls, and texts
• Fielding guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction
• Troubleshooting maintenance and technology issues, lockouts, and other guest-related problems
• Coordinating operational needs with blithequark staff, including scheduling repairs and maintenance, and monitoring guest communications
• Working closely with our Field Team to schedule turnovers and other tasks
• Serving as a point of contact for property partner communications, managing listing marketing, and analyzing guest reviews to identify opportunities for improvement
• Managing social media and periodic public relations activities to promote blithequark's brand and services

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• A college diploma or equivalent in a related field
• At least 2 years of experience in customer service, hospitality, or a related field
• Excellent communication skills, both written and verbal
• Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively
• Proficiency in modern technologies, including web browsers, apps, spreadsheets, and word documents
• A positive attitude and exceptional customer service presence
• Ability to work independently and as part of a team, with a strong sense of initiative and problem-solving skills
• Reliable smartphone, computer, and high-speed wifi connection at all times
• Ability to respond to messages in 5 minutes or less
• Willingness to work at least 3 days a week, including all weekends and holidays

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in short-term rentals or the hospitality industry
• Knowledge of property management software and systems
• Experience with social media management and content creation
• Basic knowledge of maintenance and repair procedures

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong attention to detail and ability to multitask
• Excellent problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong communication and interpersonal skills, with the ability to build relationships with guests, staff, and property partners
• Proficiency in time-management and organizational tools, such as calendars and project management software

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service and Hospitality Manager, you will have the opportunity to develop your skills and knowledge in the following areas:

• Customer service and hospitality management
• Property management and operations
• Marketing and social media management
• Conflict resolution and problem-solving
• Time-management and organizational skills

We also offer ongoing training and support to ensure that you have the tools and resources you need to succeed in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is collaborative, inclusive, and respectful, and we are committed to ensuring that all team members feel valued and appreciated. As a remote worker, you will be part of a distributed team that is passionate about delivering exceptional customer experiences and making a positive impact on our guests' lives.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20.00 per hour, as well as a range of perks and benefits, including:

• Flexible schedule and remote work arrangements
• Opportunities for professional growth and development
• Access to ongoing training and support
• A positive and supportive company culture

Conclusion

If you are a motivated and experienced customer service professional with a passion for hospitality, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service and Hospitality Manager, you will play a critical role in delivering exceptional customer experiences and driving the success of our business. With a competitive hourly rate, flexible schedule, and opportunities for growth and development, this is a unique chance to take your career to the next level and make a positive impact on the lives of our guests. Apply now to join our team and become part of a dynamic and supportive community that is dedicated to excellence in customer service and hospitality.

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