Experienced Customer Service Agent - Office of Pupil Transportation (OPT) - Student Transportation Support and Administration

Join blithequark's Dedicated Team in Supporting New York City's Students

blithequark's Office of Pupil Transportation (OPT) is a vital part of the educational process in New York City, providing safe, clean, dependable, efficient, cost-effective, and prompt transportation to students. As a Customer Service Agent with OPT, you will play a crucial role in delivering exceptional customer service to support pupil transportation for New York City students. This is an exciting opportunity to join a dynamic team and make a positive impact on the lives of students and their families.

About blithequark and the Office of Pupil Transportation

blithequark is committed to providing high-quality services to support the educational process in New York City. The Office of Pupil Transportation is responsible for ensuring that students have access to safe and reliable transportation to and from school. With a focus on customer service, our team is dedicated to responding to inquiries, resolving issues, and providing support to school administrators and households.

Job Summary

As a Customer Service Agent with blithequark's Office of Pupil Transportation, you will be responsible for responding to telephone inquiries, logging customer information, and resolving transportation-related issues. You will work closely with school administrators, households, and other customer service agents to ensure that students receive the transportation they need to succeed.

Key Responsibilities

• Respond to telephone inquiries to determine the type of service required and provide information to callers.
• Log customer information, inquiries, and resolutions into an automated tracking system.
• Review students' transportation status to determine eligibility for transportation needs.
• Communicate with households and schools to review, verify, and request additional information to process requests for student transportation eligibility approval or to resolve transportation status issues.
• Maintain records of school personnel contacted for reporting purposes.
• Assist with quality assurance evaluation of calls to the call center.

Requirements and Qualifications

Minimum Requirements:

• A baccalaureate degree from an accredited college; or
• An associate degree from an accredited college and two years of satisfactory, full-time experience responding to inquiries in a customer service, help desk, or public relations capacity, utilizing computers and information technology; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience described in the previous point; or
• A satisfactory combination of education and experience.

All candidates must possess a four-year high school diploma or its educational equivalent. Satisfactory, full-time experience working for New York City government in a customer service, help desk, or public information capacity, utilizing computers and information technology, may be substituted on the basis of one year of NYC government work experience for two years of the experience described above.

Preferred Qualifications:

• Knowledge and understanding of overall organizational strategy and of call center environment/operations.
• Excellent ability to listen and communicate effectively.

Skills and Competencies

To succeed as a Customer Service Agent with blithequark's Office of Pupil Transportation, you will need:

• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• The ability to maintain accurate records and logs.
• A commitment to providing exceptional customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Agent with OPT, you will have opportunities to:

• Develop your skills and knowledge in customer service and transportation administration.
• Take on additional responsibilities and contribute to the success of the team.
• Participate in training and professional development programs.
• Advance in your career and explore new opportunities within blithequark.

Work Environment and Company Culture

blithequark is an inclusive and diverse workplace that values its employees and provides a supportive and collaborative environment. As a Customer Service Agent with OPT, you will be part of a team that is dedicated to making a positive impact on the lives of students and their families.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• A commitment to diversity, equity, and inclusion.

Compensation and Benefits

The salary range for this position is $45,409 - $67,879. As a blithequark employee, you will also be eligible for a comprehensive benefits package, including:

• Health insurance.
• Retirement savings plan.
• Paid time off.
• Opportunities for professional development and training.

How to Apply

If you are a motivated and customer-focused individual who is passionate about supporting students and their families, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

blithequark is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment.

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