At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that transform lives. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations and drive loyalty.
**Join the arenaflex Team: Where Innovation Meets Opportunity**
At arenaflex, we're committed to empowering our customers and employees alike. We believe that everyone deserves a chance to grow, learn, and thrive in a dynamic and supportive environment. Our team is built on the principles of collaboration, inclusivity, and authenticity, and we're always looking for talented individuals who share our vision.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering exceptional customer experiences that meet and exceed our customers' needs. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should:
* Be a strong communicator with excellent empathy and interpersonal skills
* Have a deep interest in learning about customers, business challenges, and industry trends
* Enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities
* Take real ownership of customer concerns and be driven to provide exceptional customer service
* Be able to communicate with detail and precision
* Have a proven track record of meeting sales goals and building customer relationships
**Even Better If You Have**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll enjoy:
* Competitive pay and benefits
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible scheduling and remote work options
**Work Environment and Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is built on the principles of collaboration, inclusivity, and authenticity, and we're committed to creating a workplace that's welcoming and empowering for everyone.
**Equal Employment Opportunity**
arenaflex is proud to be an equal opportunity employer, celebrating our employees' differences and committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and joining a community of innovators and thinkers, we encourage you to apply. Don't worry if you don't meet every qualification – we're looking for talented individuals who share our vision and are eager to learn and grow.
Apply Now
Apply Now