Introduction to blithequark and the Media & Entertainment Industry
At blithequark, we are pioneers in the cloud computing space, continuously innovating and pushing the boundaries of what is possible. Our Professional Services (ProServe) team is at the forefront of this innovation, helping customers across various industries, including Media & Entertainment, to achieve their business goals through transformative cloud solutions. The Media & Entertainment industry is undergoing a significant shift, with the rise of streaming services, generative AI, and changing consumer behaviors. As a leader in this space, blithequark is committed to helping its customers navigate these changes and capitalize on new opportunities.
Job Overview
We are seeking an experienced Customer Practice Manager (CPM) for our Media & Entertainment domain, who can lead and support transformative customer programs, develop a long-term ProServe strategy, and execute against that strategy within our Media & Entertainment vertical in the United States. The successful candidate will be a trusted advisor to our customers, driving strategic and financial value through promoting and selling transformational ProServe programs. This is a customer-facing role that requires up to 50% travel to customer sites.
Key Responsibilities
- Lead business outcomes by articulating accelerated customer outcomes through cloud transformation
- Execute long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and platform bookings in the near term
- Develop a unified account plan and pursuit plan that aligns with the blithequark account team (direct sales)
- Establish executive relationships across business and technology groups, with executive sponsorship of programs
- Establish an internal network at blithequark, including internal organizations critical to success, such as the account team, partner team, global services organization, finance, and legal
- Assume the role of strategic advisor and expert, with a deep knowledge of the cross-section of the customers' business and the cloud ecosystem
- Deliver on annual bookings, revenue, and customer satisfaction targets, with deal structure aligned with defined customer outcomes and blithequark ProServe business objectives
- Support scale through shared learnings and mechanisms across the ProServe team
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree, or 7+ years of professional or military experience
- 5+ years of Media & Entertainment industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
In addition to the essential qualifications, we are looking for candidates with:
- A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
- Domain expertise in 2 or more of the following areas: content production, media supply chain, direct-to-consumer/streaming, customer data platform/audience monetization, generative AI for Media & Entertainment workloads
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong business acumen and understanding of the Media & Entertainment industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving and analytical skills, with the ability to think strategically and drive business outcomes
- Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability
- Strong leadership and management skills, with the ability to motivate and inspire teams
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Practice Manager, you will have access to a range of training and development programs, including:
- Leadership development programs, designed to help you build your skills and expertise as a leader
- Technical training programs, designed to help you stay up-to-date with the latest technologies and trends in the industry
- Mentorship programs, designed to help you build relationships with experienced professionals in the industry
- Opportunities to work on high-profile projects, with the potential to make a significant impact on the business
Work Environment and Company Culture
At blithequark, we are proud of our inclusive and diverse company culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, flexible, and empowering. As a Customer Practice Manager, you will be part of a dynamic and fast-paced team, with a strong focus on collaboration, innovation, and customer satisfaction.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a base salary, bonus, and stock options. We also offer a range of perks and benefits, including:
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) matching program, designed to help you save for your retirement
- Flexible work arrangements, including remote work options and flexible hours
- Opportunities for professional development and growth, including training and education programs
- Access to a range of employee discounts and perks, including discounts on blithequark products and services
Conclusion
If you are a motivated and experienced professional, looking for a new challenge in the Media & Entertainment industry, we encourage you to apply for this exciting opportunity. As a Customer Practice Manager at blithequark, you will have the chance to work with a range of high-profile customers, develop and execute strategic plans, and drive business growth and innovation. Don't miss out on this opportunity to join our dynamic and fast-paced team, and take your career to the next level.
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