At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. As a leading provider of training, technology, and communications services, we transform the way people connect across the globe. Our diverse network of people is driven by a shared ambition to shape a better future, and we have the ability to learn and grow at the speed of technology.
As a Customer Experience Champion II within our Customer Experience (CX) team, you will be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You will handle and resolve customer concerns, educate customers on device-related inquiries, and turn every contact into a sell or save opportunity with a premium experience. Your goal will be to provide an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights and navigating systems and tools to be self-sufficient.
You will work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to the blithequark hub location. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.
To be eligible for this position, you will need to have:
At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. We believe in promoting from within and providing our employees with the tools and resources they need to succeed.
At blithequark, we celebrate our employees' differences and are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on the principles of innovation, creativity, and impact, and we are passionate about making a positive difference in the world.
We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other things. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to the latest technology and tools.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our employees succeed and grow in their careers, and we offer a range of benefits and perks to support our employees' well-being and success. Don't miss out on this opportunity to join our team and make a positive impact on our customers and our business.
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