Introduction to blithequark
At blithequark, we are passionate about driving growth, innovation, and customer satisfaction. As a leading organization in the industry, we are committed to fostering a culture of inclusivity, continuous learning, and excellence. Our purpose is to make a difference in the lives of our customers, employees, and the communities we serve. We are now seeking an experienced Customer Development Manager to join our team and play a key role in driving volume, revenue, and advancing customer relationships through proactive account management and sales.
Job Summary
This position is part of the NAOU Sales Organization at blithequark and is responsible for driving volume, revenue, and advancing the customer relationship through proactive account management and sales of complex volume-driving initiatives established by the Regional Sales and/or Key Account Teams. The successful candidate will support and/or sell against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with the assigned account teams.
Key Responsibilities
- Complete proactive customer contacts via the telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
- Conduct regular business reviews with customers to monitor relationships, re-affirm strategies, steward the business, create operational and personal value for the customer.
- Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customers) to prioritize potential focus area(s).
- Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plans.
- Participate in contract negotiations/re-negotiations with customers and blithequark to formalize agreements.
- Manage customer marketing reimbursements and local store funding programs to drive business results.
- Accurately capture customer interactions through current CRM systems.
- Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
- Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
- Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within blithequark.
Requirements
To be successful in this role, you will need to have:
- A Bachelor's Degree.
- 1+ years of frontline sales experience preferred.
- Experience in effectively communicating with and influencing customers.
- Proven ability to problem-solve and provide viable solutions based on customer and company needs.
- Proven ability to provide quality customer service.
- Strong verbal and written communication skills.
- Effective collaborating skills.
- Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
- Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
Essential Skills and Competencies
The ideal candidate will have:
- Account Management skills to manage a portfolio of accounts and drive business growth.
- Business acumen to understand customer needs and develop solutions that meet those needs.
- Excellent communication and influencing skills to build strong relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills to identify opportunities and develop solutions.
- Ability to work collaboratively with cross-functional teams to achieve business objectives.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Development Manager, you will have access to:
- Comprehensive training programs to develop your sales and account management skills.
- Opportunities to work with cross-functional teams to develop a deeper understanding of the business.
- A mentorship program to support your career growth and development.
- Regular feedback and coaching to help you achieve your goals and objectives.
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and dynamic work environment. Our company culture is built on four key behaviors:
- Curious: We are curious about our customers, our business, and our industry.
- Empowered: We empower our employees to take ownership of their work and make decisions that drive business results.
- Inclusive: We value diversity and inclusion and strive to create a work environment that is welcoming and inclusive to all.
- Agile: We are agile and adaptable, able to respond quickly to changing market conditions and customer needs.
Compensation, Perks, and Benefits
We offer a competitive salary range of $81,800 - $100,900, depending on geography, job-related knowledge, skills, and experience. In addition to a competitive salary, we offer a full range of medical, financial, and/or other benefits, dependent on the position.
Conclusion
If you are a motivated and results-driven sales professional looking for a new challenge, we encourage you to apply for the Customer Development Manager role at blithequark. With our commitment to growth, innovation, and customer satisfaction, we offer a dynamic and inclusive work environment that will support your career growth and development. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark.
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