Introduction to arenaflex
At arenaflex, we believe in empowering individuals and businesses to achieve their full potential. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and inclusivity. We recognize the importance of creating a career journey that is unique and meaningful to each of our colleagues, and we offer benefits, programs, and flexibility that support personal and professional growth.
About the Role
As a Customer Care Professional - Servicemember Civil Relief Act (SCRA) Specialist at arenaflex, you will play a vital role in ensuring accurate and timely review, analysis, and actioning of requests and inquiries received for SCRA/MLA account protection. You will be responsible for adhering to the guidelines of the Servicemembers Civil Relief Act and Military Lending Act, recognizing, understanding, and applying Federal and State guidelines to provide relief to eligible customers.
Key Responsibilities
- Review and action requests received for SCRA/MLA relief, including validation of servicemember's active duty and order notification status and dates, and analyze accounts for eligibility
- Compliantly gather information from external DOD (Department of Defense) database as part of the customer eligibility review
- Utilize available resources to ensure accuracy and processing, and review and analyze orders and other documentation provided by customers as part of the request for relief
- Ensure the timely processing of financial adjustments and eligible fee suppression for all eligible accounts, including linked customer accounts
- Document steps taken to apply relief, including accurate and thorough account notation and document imaging
- Complete an accurate review, processing, documentation, and resolution of all inquiries in a timely manner, in accordance with SCRA/MLA guidelines and Operations procedures
- Escalate scenarios needing additional guidance to a Coach or Team Leader within the team and ensure timely follow-up
- Complete all required training in a timely manner and attend and participate in team meetings
Essential Qualifications
- Strong ability to understand and solve complex scenarios
- Ability to analyze documents to identify necessary information for case handling
- Effectively and efficiently navigate multiple systems and link data from different sources
- Commitment to achieving department goal of 100% quality
- High integrity, excellent written and verbal communication skills
- Proficiency with Microsoft Office tools
- Attention to detail and accuracy with work
- Ability to work in a fast-paced, highly regulated environment
- Flexibility and the ability to adapt quickly and effectively to change
- Ability to work as part of a team and contribute to team success
Preferred Qualifications
- Experience supporting regulatory processes, especially related to SCRA/MLA
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to online learning platforms. Our colleagues have the opportunity to work on complex and challenging projects, and to develop their skills and expertise in a supportive and collaborative environment.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive and diverse company culture. We believe in creating a work environment that is welcoming, supportive, and inclusive of all colleagues, regardless of their background, culture, or identity. We offer a range of benefits and programs that support the holistic well-being of our colleagues, including flexible working arrangements, comprehensive medical and dental benefits, and access to mental health support services.
Compensation, Perks, and Benefits
We offer a competitive salary range of $20.00 to $33.65 hourly, plus bonus and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Care Professional - Servicemember Civil Relief Act (SCRA) Specialist, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and expertise in a supportive and collaborative environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the arenaflex community and start your journey to success!
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