At blithequark, we are passionate about fostering a culture of meaningful connection, collaboration, and professional growth. As a leader in the industry, we believe in empowering local economies and connecting people with possibility. Our mission is to grow and empower local economies, and we are committed to our Dashers, merchants, and customers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
The Final Dashination Customer Advocate team at blithequark supports Dashers who are dealing with bugs or errors that we have never seen before on our app. The team is responsible for providing end-to-end support to our Dashers, following standard processes, and being empowered to resolve issues in which workflows do not exist. The objective is to provide an individualized experience that will resolve the Dasher’s issue in a highly satisfactory manner and avoid having to create a negative impact on other support teams.
The Final Dashination Customer Advocate is accomplished in supporting our Dashers. You will be responsible for end-to-end support of our Dashers by owning the concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers in an effort to remove the friction that exists. You will be able to leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and blithequark.
You will own any and all issues, make proactive calls based on campaigns, and follow through on every issue. Using your de-escalation and problem-solving skills, you will help innovate the future of the Support Operations Dasher Service Model. You will partner with the Dasher Experience and Support Operations Teams in an involve, inform, and consult approach that provides consistent updates as to Dasher concerns, feedback, and ideas as to current and potential product opportunities.
To be successful in this role, you should have:
Nice to have:
To excel in this role, you should possess:
At blithequark, we are committed to supporting employees' happiness, healthiness, and overall well-being. We offer:
Our office is located in Tempe, and we require an in-office presence. We believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. Our team members are passionate about helping our Dashers and are committed to providing exceptional service. We value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all.
We offer competitive compensation packages and comprehensive health benefits. Our perks and benefits include:
If you are passionate about providing exceptional service and supporting our Dashers, we encourage you to apply for this exciting opportunity. As a Customer Advocate at blithequark, you will have the chance to make a real difference in the lives of our Dashers and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and help us empower local economies. Apply now and take the first step towards a rewarding and challenging career at blithequark.
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