Experienced Call Center Representative for Data Entry and Customer Service – arenaflex Remote Job Opportunity

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As a dynamic and integrated healthcare leader, arenaflex operates almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a strong commitment to making a positive impact on people's lives, arenaflex offers a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Job Overview

We are seeking an experienced and skilled Call Center Representative to join our team at arenaflex. As a Call Center Representative, you will be responsible for performing data entry tasks, handling high-volume customer requests, and providing excellent customer service to patients and prescribers. This is a full-time remote job opportunity that offers a competitive salary of $25-$35 per hour.

Key Responsibilities

• Utilize arenaflex's prescription data entry methodology and rules to process new patient enrollments by entering information into a suitable system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print documents, and access information online).
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Call Center Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development programs, including certification and registration opportunities, to help you advance in your career.

Work Environment and Company Culture

arenaflex is an equal opportunity employer that values diversity and inclusion. We are committed to creating a work environment that is welcoming and inclusive for all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of respect, empathy, and kindness, and we strive to make a positive impact on the communities we serve.

Compensation, Perks, and Benefits

As a Call Center Representative at arenaflex, you can expect a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You will also have access to a range of perks and discounts, including discounts on arenaflex products and services, employee recognition programs, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Call Center Representative, you will play a critical role in helping us achieve our mission of making a positive impact on people's lives. Don't miss out on this chance to join a dynamic and growing company that values its employees and is committed to making a difference in the communities we serve. Apply now to become a part of the arenaflex team!

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