About Us
At Continuum Global Solutions, we pride ourselves on delivering exceptional customer care services to top companies around the world. With a global network of contact centers and over 11,000 employees, we leverage our expertise in customer care management to improve our clients' customers' experiences. Our commitment to excellence and dedication to our clients have earned us a reputation as a trusted partner in the industry.
About the Role
We are seeking an experienced Bilingual Healthcare Customer Service Representative to join our remote team. As a key member of our customer care team, you will be responsible for providing exceptional service to our US-based members and providers, addressing their questions and concerns regarding their healthcare benefits. If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity.
Responsibilities
- Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits.
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for.
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options, using company site and/or using products or services.
- Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged.
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- A dedicated, quiet, & secured workspace with no distractions.
- A USB Wired Headset with Noise Canceling Microphone.
Essential Qualifications
- 18+ Years & High School diploma or its equivalent.
- Must be fluent in both English & Spanish.
- Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service).
- Medicare and/or Medicaid experience would be a plus.
Preferred Qualifications
- Exceptional customer service, active listening, and verbal and written communication skills.
- High computer proficiency and navigation of multiple applications.
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff).
- Professional Positive Attitude & Courteous Telephone Etiquette.
- Customer-focused personality and a desire to help people.
Benefits and Perks
We offer a competitive salary and a range of benefits and perks, including:
- Bilingual Spanish $17 per hour + Overtime during peak needs.
- Access up to 50% of your pay immediately after your shift.
- Health Insurance (Medical, Dental, Vision) & Other Benefits.
- Pet Insurance.
- Paid, Virtual Training.
- Remote work environment.
- Opportunity for Professional Development.
Career Growth Opportunities and Learning Benefits
We believe in investing in our employees' growth and development. As a member of our team, you will have access to:
- Opportunities for professional development and advancement.
- Training and development programs to enhance your skills and knowledge.
- A supportive and collaborative work environment.
Work Environment and Company Culture
We pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Respect and empathy for all employees and customers.
- Open communication and transparency.
- Continuous learning and improvement.
Equal Opportunity Employer
Continuum Global Solutions is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
How to Apply
If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
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Simple Application Process
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