Introduction to arenaflex
arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a strong presence in over 70 countries, we are proud to be a diverse and dynamic team of game-changers who are passionate about delivering outstanding customer service experiences.
About the Role
We are seeking an experienced and skilled Bilingual Customer Service Representative (French/English) to join our team of remote workers. As a Customer Service Representative, you will be responsible for providing inbound customer support using a call flow guide in the customer's preferred language. You will help customers resolve basic technical issues, track and document information in databases, and maintain broad knowledge of client products and/or services.
Key Responsibilities:
- Provide inbound customer support using a call flow guide in the customer's preferred language (French or English)
- Help customers resolve basic technical issues related to products and/or services
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offer additional products and/or services to customers
- Deliver expert customer experiences with a smile
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
Preferred Qualifications:
- Familiarity with iOS and/or MacOS, or comparable technology
- Previous experience working in a remote or virtual environment
- Knowledge of customer service software and technology
Career Growth and Development Opportunities
At arenaflex, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With real career (and personal) growth potential, you can expect to:
- Develop new skills and knowledge through our training programs
- Take on new challenges and responsibilities as you grow in your role
- Advance in your career through our internal promotion opportunities
- Build a strong network of colleagues and mentors who can support you in your career journey
What We Offer
In addition to a competitive salary and benefits package, we offer:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Our Culture and Values
At arenaflex, we are committed to creating a culture that is inclusive, diverse, and supportive of all employees. We believe in:
- Championing our people and investing in their growth and development
- Delivering exceptional customer experiences through tech-powered innovation
- Embracing diversity, equity, and inclusion in all aspects of our business
- Supporting global citizenship, sustainability, and community support initiatives
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
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