Transforming the E-commerce Experience at Wayfair
At Wayfair, the Experience Configuration group is revolutionizing the way people discover, explore, purchase, and have products delivered to their homes. As a multidisciplinary team of top-notch designers, we're working tirelessly to change the experience of shopping for your home. Our design practice is collaborative, data-driven, and high-speed. We're now seeking a design leader to head our exceptional team of UX designers who are building supplier-facing tools and experiences, enabling Wayfair suppliers to effectively install Wayfair and grow their business.
About the Role
We're looking for an Associate Director of Product Design to lead our UX design team in creating innovative, user-centered experiences that drive business growth and customer satisfaction. As a key member of the digital product leadership team, you'll collaborate closely with partners from various departments to align UX efforts with business objectives and customer needs. You'll be responsible for developing and executing a clear strategy for the customer experience, driving a deep understanding of our clients' needs, behaviors, and pain points, and translating customer insights into meaningful design principles and strategies.
Key Responsibilities
- Experience Vision and Methodology:
- Develop and execute a clear strategy for the customer experience, aligning development and design efforts with feasibility, scalability, and business impact.
- Collaborate closely with Product Management, Engineering, and Data Analysis partners to foster a customer-focused approach throughout the product development lifecycle.
- Drive a deep understanding of our clients' needs, behaviors, and pain points through effective customer research initiatives.
- Translate customer insights into meaningful design principles and strategies that inform product development and continuous iteration and optimization.
- Utilize data analysis and customer behavior insights to make informed design decisions.
- Design Execution and Delivery:
- Apply design thinking principles and oversee the creation of exceptional customer experiences that meet goals with rich transparency.
- Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and methodologies to more quickly deliver work.
- Manage project tasks, responsibility distribution, and ensure timely project delivery while maintaining a high level of quality.
- Team Leadership and Management:
- Lead, inspire, and coach a team of talented UX designers and design directors.
- Foster a collaborative and inclusive team culture that supports creativity, continuous learning, and growth.
- Act as a thought leader who can take a step back on overall objectives and valuable opportunities, while also serving as a product expert who can work closely with their teams with domain knowledge and design expertise.
Essential Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Data Engineering, or a related field.
- A solid understanding of design processes; knowledge of what's possible and what's difficult to achieve and/or implement in a digital environment.
- Excellent communication and interpersonal skills: ability to present and articulate ideas, openness to advance conclusions that challenge beliefs.
- Strong skills in current design tools like Figma, Sketch, InVision, Adobe XD, UXPin, and Creative Suite.
- Expertise in creating relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, mockups, and prototypes that address interaction suggestions.
- A portfolio of case studies demonstrating experience in shaping B2B, SAAS, or Enterprise platform intelligence and your unwavering advocacy for the customer, analytical guidance, and strategic thinking.
- Working knowledge of HTML/CSS/JS; hands-on skills are a plus.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience in e-commerce or a related industry.
- A proven track record of successfully leading UX design teams.
- Experience with Agile development methodologies.
- Knowledge of data analysis and interpretation.
What We Offer
At Wayfair, we're committed to providing a supportive and inclusive work environment that fosters creativity, growth, and learning. As an Associate Director of Product Design, you'll have the opportunity to:
- Work on high-impact projects that drive business growth and customer satisfaction.
- Collaborate with a talented team of designers, product managers, and engineers.
- Develop your skills and expertise in UX design and leadership.
- Enjoy a competitive salary and benefits package.
- Take advantage of opportunities for career growth and professional development.
Compensation and Benefits
We're offering a competitive salary of $25/hour for this role, along with a comprehensive benefits package that includes:
- Medical, dental, and vision insurance.
- 401(k) matching and retirement savings plan.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
Company Culture and Work Environment
At Wayfair, we're committed to creating a work environment that's inclusive, supportive, and fun. We believe in fostering a culture that values creativity, collaboration, and continuous learning. As a remote worker, you'll be part of a distributed team that's passionate about making a difference in the e-commerce industry.
Support for People with Disabilities
Wayfair is dedicated to providing equal opportunities for all individuals, including people with disabilities. As part of this commitment, we'll make reasonable accommodations to the physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
Join Our Team!
If you're a talented UX design leader with a passion for creating innovative, user-centered experiences, we want to hear from you! Apply now to join our team and help shape the future of e-commerce.
Apply Now
Apply Now