Introduction to arenaflex
arenaflex is a pioneering force in the clean beauty space, dedicated to revolutionizing the skincare industry with its commitment to developing luxurious, effective, and sustainable products. With a strong foundation built over nearly a decade, arenaflex has been challenging industry standards by formulating products with the purest, functional plant actives that support skin health and deliver clinically proven results. As a fast-growing and highly motivated team of industry experts, arenaflex is now seeking an experienced Amazon Customer Service Associate to join its dynamic Digital Team.
About the Role
Reporting to the VP of E-commerce and Paid Media, the Amazon Customer Service Associate will play a vital role in driving the growth of arenaflex's Amazon business. As an in-house expert on all things Amazon Customer Service, this position will work closely with the 3PL, Amazon agency, and VP of E-Comm to provide best-in-class operational support. This role offers a unique opportunity to bring your Amazon knowledge to a well-rounded team of digital experience professionals, operating as a technical expert while gaining visibility into digital and performance marketing strategies.
Key Responsibilities
- Manage end-to-end Amazon POs within Vendor Central and the WMS, from receiving through labeling, pick-up appointments, and PO tracking post-shipment.
- Ensure the 3PL is stocked with ample inventory to meet Amazon forecasts, and work closely with the Operations team to transfer inventory as needed to fulfill Amazon POs on-time and in full.
- Provide weekly reporting on Amazon PO status to inform the internal team and 3PL of necessary next steps, including shipped PO revenue, outstanding pickup revenue, orders that did not get picked up, upcoming pick-up appointments, and any shorted or canceled orders.
- Inform and input into Standards of Procedure for PO processing, inventory management at 3PL, and reporting to drive process improvements and efficiency.
Qualifications and Requirements
To succeed in this role, you will need to have:
- 2-3 years of experience working within Amazon Vendor Central and a 3rd party WMS, with a proven track record of manually handling Amazon POs from receipt/confirmation to ASNs.
- Experience working with Vendor Central order processing via SPS Commerce and ERP system is preferred, but not essential.
- 3 years of experience interfacing directly with 3PL fulfillment teams, with a strong understanding of inventory lead time management and forecasting.
- A proven record of reporting on order and fulfillment KPIs, tracking key metrics to ensure orders are shipped on-time and in full.
- A self-starter mentality, with a proven ability to improve operating practices, streamline processes, and build your own processes where none exist.
- Highly organized, with the ability to keep track of multiple information streams in a structured way that can be easily explained and shared with others.
- A detail-oriented approach, with a passion for seeing things through from start to finish and deriving energy from day-to-day details.
Essential Skills and Competencies
In addition to the qualifications and requirements outlined above, the ideal candidate will possess:
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with a proven ability to analyze data and drive process improvements.
- A strong understanding of inventory management principles, including lead time management, forecasting, and stock status analysis.
- Proficiency in using Amazon Vendor Central, WMS, and ERP systems, with experience working with SPS Commerce and other relevant tools.
- A proactive and adaptable approach, with a willingness to learn and take on new challenges in a fast-paced and dynamic environment.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our team members. As an Amazon Customer Service Associate, you will have access to:
- Ongoing training and development opportunities, including Amazon-specific training and industry insights.
- Cross-functional collaboration and knowledge sharing, with opportunities to work with experienced professionals in digital marketing, e-commerce, and operations.
- A dynamic and supportive work environment, with a strong focus on teamwork, innovation, and continuous improvement.
- Opportunities for career advancement and professional growth, with a clear path for progression within the company.
Work Environment and Company Culture
arenaflex is a fast-growing and highly motivated team of industry experts, dedicated to making a positive impact in the clean beauty space. Our company culture is built on the values of:
- Collaboration and teamwork, with a strong focus on cross-functional communication and knowledge sharing.
- Innovation and creativity, with a willingness to challenge industry standards and push the boundaries of what is possible.
- Sustainability and social responsibility, with a commitment to developing products and practices that are better for people and the planet.
- Continuous learning and improvement, with a focus on ongoing training and development opportunities for all team members.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. In addition to your salary, you will also be eligible for a range of perks and benefits, including:
- Comprehensive health and wellness programs, including medical, dental, and vision insurance.
- Generous paid time off and holiday entitlement, with opportunities to recharge and relax.
- Access to ongoing training and development opportunities, including industry conferences and workshops.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
Conclusion
If you are a motivated and experienced Amazon Customer Service professional, looking for a new challenge in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity. As an Amazon Customer Service Associate at arenaflex, you will have the chance to make a real impact in the clean beauty space, while developing your skills and expertise in a supportive and collaborative team environment. Don't miss out on this opportunity to join a pioneering force in the industry – apply now to take the first step in your new career journey with arenaflex.
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