Introduction to blithequark and the Airline Industry
Are you ready to take your career to new heights and make a real impact in the airline industry? blithequark is a leading player in the aviation sector, dedicated to providing exceptional customer service and ensuring the timely delivery of cargo shipments, luggage, and business-to-customer deliveries while operating safely and securely. With a strong presence in 164 airport locations across 18 countries and 5 continents, we are committed to being an exceptional leader in our industry. Our team of experts in cargo, passenger, ramp handling, and technical services is passionate about delivering outstanding results every day.
Job Summary
We are seeking an experienced and skilled Airline Customer Service Agent to join our team on a part-time basis. As a key member of our customer service team, you will be responsible for greeting and assisting customers, ensuring proper documentation and communication, and providing exceptional service to our clients. This is a remote opportunity with an immediate start, offering a competitive compensation package and a salary of $17.00 per hour.
Key Responsibilities
- Prepare documentation prior to flight arrival or departure, review, organize, make copies, and distribute accordingly.
- Travel to the Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
- Notify brokers or freight forwarders on the Master Airway Bill (MAWB) of shipment arrivals at warehouse facilities or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document methods of payment.
- Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
- Assist in completing MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted and confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedures for DG shipments when received, including when shipments are abandoned by consignees.
- Data capture AWB information into airline systems.
- Manifest flights based on information received from the warehouse.
- Print flight manifests, cargo pallet messages, deadload, and NOTOC, and deliver to the aircraft.
- Verify post-flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
- Answer incoming calls and respond to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA, and United States regulations.
Essential Qualifications
- Must be at least 18 years of age.
- Must possess a clean driving record and a valid driver's license.
- Must provide proof of the legal right to work in the United States.
Preferred Skills and Qualifications
- Typing skills with the ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisors or lead agents.
- Ability to work as an effective team member.
- Ability to obtain a U.S. Customs seal and license to drive on the Airport Operational Area (AOA).
- Office skills, including file maintenance, basic computer knowledge, answering telephone quickly, and the ability to multi-task.
Physical Requirements and Working Conditions
- Must be able to lift up to 50 lbs.
- Tolerate moderate to loud levels of noise within the work environment.
- Stand and remain standing for periods up to 3 hours without sitting.
- Demonstrate daily fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
- May be required to work irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a part-time Airline Customer Service Agent, you will have access to a range of training and development opportunities to help you build your skills and advance your career. Our team is passionate about delivering exceptional results, and we encourage our employees to take ownership of their work and strive for excellence.
Work Environment and Company Culture
blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our team is dedicated to delivering exceptional customer service, and we strive to make a positive impact on our clients and the communities we serve.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary of $17.00 per hour. In addition to your salary, you will have access to a range of perks and benefits, including:
- Access to up to 50% of earned wages when you need it through the myWisely app or the Daily pay app.
- On-the-spot awards offered through the Awardco Platform, including gift cards and more.
- Multiple options for medical care, including full and part-time employee benefits.
- Travel discounts, pet insurance, discount shopping, and more through our employee extras program.
- Wellness programs offered to all employees to help you stay healthy and improve your life.
- A 401k program with company match to help you invest in your future.
- Opportunities for internal mobility and transfers to help you grow and develop your career.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. As a part-time Airline Customer Service Agent at blithequark, you will have the chance to work with a dynamic and inclusive team, develop your skills and knowledge, and advance your career in the airline industry. Don't miss out on this opportunity to take your career to new heights – apply today!
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