Experienced 3rd Shift AOG Customer Order Specialist – Temporary Contract Position for Aviation Parts and Services Support

Introduction to arenaflex

arenaflex is a leading provider of aviation parts and services, dedicated to delivering exceptional support to our customers around the clock. Our team is passionate about ensuring that aircraft are back in the air as quickly as possible, and we are committed to providing top-notch service to our clients. As a key player in the aviation industry, we are seeking a highly skilled and experienced 3rd Shift AOG Customer Order Specialist to join our Customer Support Team in Herndon, Virginia.

About the AOG Team

Our AOG Team is dedicated to providing Aircraft-On-Ground support to our customers, no matter when or where the aircraft is grounded. We understand the importance of timely and effective support, and our team is equipped to handle even the most complex and urgent situations. As a member of our AOG Team, you will play a critical role in ensuring that our customers receive the support they need to get their aircraft back in the air as quickly as possible.

Your Working Environment

Our facility in Herndon, Virginia, is a state-of-the-art 24/7 fulfillment center, located just five miles from Washington Dulles International Airport and 30 miles from the U.S. Capitol. Our 20,000-square-foot warehouse features cutting-edge technology, including Autostore, which is designed to increase productivity and efficiency. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, surrounded by a team of experienced professionals who are passionate about delivering exceptional customer service.

Key Responsibilities

As a 3rd Shift AOG Customer Order Specialist, your key responsibilities will include:

• Processing customer orders, quotations, initial order receipts, order entry, sourcing, escalation, backorders, general logistics, and other related tasks for aircraft parts and services in response to customer needs.
• Providing requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow-up to meet customer expectations.
• Responding to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
• Ensuring customer shipping specifications are followed for critical orders and resolving discrepancies working with internal and external customers.
• Communicating potential urgent situations on critical orders and exploring technical solutions.

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of customer service experience in a fast-paced environment.
• An Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience.
• Ability to work 3rd shift/overnight hours (10:00 pm to 6:30 am).
• Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in the aviation industry or military support environment.
• Knowledge of aircraft parts and services, including technical documentation and logistics.
• Experience working in a 24/7 fulfillment center or similar environment.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Customer Focus: The ability to understand and meet the needs of internal and external customers, while providing exceptional customer service.
• Communication: The ability to communicate effectively with internal and external customers, including technical and non-technical stakeholders.
• Problem-Solving: The ability to analyze complex problems and develop effective solutions, while working in a fast-paced and dynamic environment.
• Teamwork: The ability to work effectively with internal teams, including technical and engineering departments, to respond to customer inquiries and resolve issues.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a member of our team, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship.
• Formal training programs, including customer service and technical skills training.
• Opportunities for career advancement and professional growth.

Work Environment and Company Culture

At arenaflex, we are proud of our company culture, which is built on a foundation of integrity, respect, and teamwork. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and support. As a member of our team, you will be part of a diverse and inclusive workplace, where everyone is valued and respected.

Compensation, Perks, and Benefits

As a temporary contract employee, you will be employed by a 3rd party vendor and placed on assignment to arenaflex. You will be eligible for a range of benefits, including:

• Competitive hourly rate.
• Opportunities for overtime and bonus pay.
• Access to a range of training and development opportunities.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced customer service professional, with a passion for delivering exceptional support to internal and external customers, we encourage you to apply for this exciting opportunity. As a 3rd Shift AOG Customer Order Specialist at arenaflex, you will be part of a dynamic and supportive team, with access to a range of training and development opportunities. Don't miss out on this chance to take your career to the next level and apply online now!

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