About the position
Responsibilities
• Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services
• Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations
• Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process
• Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience
• Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department
• Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies
• Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team
• Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support
Requirements
• Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
• Strong experience in reviewing major client deliverables.
• Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
• Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.
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