Transforming Customer Engagement through Innovative Strategies and Technologies
At Concentrix, we're on a mission to become the world's greatest customer engagement services company, driven by a passion for diversity and talent. We're committed to making a positive impact on people, our clients, their customers, our staff, and the communities we serve. If you're excited about reimagining the world and joining a company that invests in the future, we're eager to explore career opportunities with you.
About Concentrix and Concentrix Catalyst
Concentrix is a global leader in customer engagement services, operating in over 70 countries across 6 continents. Our vision is to deliver exceptional customer experiences that drive business value for our clients. Concentrix Catalyst, a subsidiary of Concentrix, specializes in customer engagement and business performance improvement, leveraging technology-enabled solutions to accelerate digital transformation and deliver actionable customer experience (CX) insights.
Job Overview: Director, Strategy
We're seeking a talented Director of Strategy to join our Concentrix Catalyst team, focusing on building client relationships, identifying new business opportunities, and driving delivery excellence. As a strategic leader, you'll work closely with internal teams, cross-functional stakeholders, and external clients to understand business needs and develop tailored solutions that meet or exceed client expectations.
Key Responsibilities
- Shape and Deliver Projects
- Support sales teams in developing and delivering client proposals
- Utilize structured problem-solving skills and frameworks to develop project strategies, work plans, and approaches to address business questions
- Leverage best-in-class analytical tools to analyze large datasets and derive actionable insights
- Apply financial techniques to identify key economic business drivers and develop financially driven recommendations
- Lead high-performing teams to deliver high-quality analysis, thought capital, and clear data-driven recommendations
- Client Engagement Management
- Provide management throughout the project lifecycle, navigating complex issues and project risks
- Build, manage, and sustain strong long-term relationships with internal and external clients
- Identify opportunities to grow assigned accounts within the Customer Experience Analytics portfolio
- Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence
- Practice Building
- Lead practice building activities, such as solution packaging, thought leadership development, and market offering development
- Develop expertise in specific practice specialty areas to drive firm-recognized expertise development
- Provide coaching and mentoring to business analysts and consultants
- Support the development of integrated capabilities via standardized work processes, tools, and templates
Essential Qualifications and Skills
To succeed in this role, you'll need:
- A minimum of 9 years of consulting experience, with a strong background in customer relationship management and business transformation
- Exceptional client management skills, with the ability to build and maintain strong relationships
- Strong interpersonal communication skills, with the ability to work effectively in teams
- Proficiency in various software applications, including Microsoft Exchange, Microsoft Word, and Excel
- Excellent written communication skills, with the ability to craft compelling narratives and insights
- A results-oriented mindset, with the ability to drive change in unstructured environments
Preferred Qualifications and Skills
To stand out in this role, you'll ideally have:
- Advanced understanding of technologies such as Power BI, Tableau, MiniTab, Speech & Text, AI, RPA, Social Listening, and Advanced Analytics
- Experience in contact centers and self-service channels
- A proven track record of managing and developing remote teams
Career Growth Opportunities and Learning Benefits
At Concentrix, we're committed to helping our employees grow and develop their skills. As a Director of Strategy, you'll have opportunities to:
- Develop your expertise in customer experience and business strategy
- Lead high-performing teams and drive business growth
- Participate in practice building activities and thought leadership development
- Access training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
We're a remote-friendly company, offering flexible work arrangements that support work-life balance. Our culture is built on a foundation of diversity, inclusion, and teamwork, with a passion for innovation and customer-centricity.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Private medical plans
- Retirement savings plans
- Paid learning days
- Flexible workplaces
Specific benefits plans may vary by country or region.
Conclusion
If you're a strategic thinker with a passion for customer experience and business growth, we encourage you to apply for this exciting opportunity. As a Director of Strategy at Concentrix Catalyst, you'll play a key role in shaping our client relationships and driving business success. Join our team and help us reimagine the world of customer engagement.
Concentrix is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, including individuals with disabilities and veterans.
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