Job Description:
• Build strong relationships with clients, interacting live on a regular basis
• Build direct relationships with end customers of partner clients
• Evaluate relationship health, taking action to address pain points where necessary
• Ensure client outcomes are diagnosed, sized, and delivered where economically appropriate
• Identify commercial opportunities to expand Mitratech relationships
• Distill and deliver compelling insight from client data in presentation form
• Deliver monthly, quarterly, and annual legal spend analytics reports as required by your clients
• Drive client adoption (e.g., Firm Onboarding, Web Training, Report Distribution, etc.)
• Own the resolution of operational and billing issues with the help of peers
• Identify opportunities for scalable reporting improvements and escalate them to product teams
• Maintain accurate records of client information, health, and account management activities
• Contribute to organizational and client awareness of trends in the legal and risk and claims industries (i.e., changes within law firms, TPAs, industry associations)
• Travel to client sites as needed
Requirements:
• Track record of developing strong relationships with senior-level clients in a legal services or software business
• Ability to create compelling narratives from data using storytelling and anecdotes
• Strong presentation-drafting skills
• Experience with data analysis in Excel, including analysis and quality control using pivot tables
• Ability to monitor and drive completion of action items across 20-30 clients
• Ability to prioritize workload and execute in a fast-paced environment
• Experience presenting in both live and remote settings
• Familiarity with the legal industry
Benefits:
• Health, Dental & Vision Insurance
• 401k + Employer Match
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
Apply Now
Apply Now