Darwin Support Associate @DARWIN

Company:

Mercer

Description:

As a Darwin Support Associate, you will be working within the Managed Services Department, as part of the Darwin Administration Support team. As part of our team, you will help to support a portfolio of clients, assisting the management of their day-to-day needs and use of Darwin, as well as performing administrative tasks when clients decide to outsource payroll and provider processes to DARWIN. Your focus will be to deliver an excellent and consistent experience for all our clients.

Role and Your Mission

As a Darwin Support Associate, you will play a crucial role in ensuring that our clients receive exceptional support and service. Your mission will be to facilitate the effective use of the Darwin software, manage client relationships, and contribute to the overall success of the Managed Services Department.

We Will Count on You to:

• Manage Your Activity:

  • Oversee daily administrative tasks related to client accounts, ensuring timely and accurate processing of payroll and provider services.
  • Prioritize and manage workload effectively to meet client deadlines and service level agreements.
  • Monitor and report on the status of client requests and issues, ensuring they are resolved promptly.

• Build Relationships & Work Towards Developing Yourself:

  • Foster strong, collaborative relationships with clients, understanding their unique needs and expectations.
  • Engage with internal teams to facilitate communication and problem-solving for client queries.
  • Seek opportunities for personal and professional development, including training on Darwin software and industry best practices.

What You Need to Have:

• Experience:

  • Previous experience in a client-facing role, preferably in HR, payroll, or administrative support.
  • Familiarity with HR and payroll processes, as well as experience using software systems for these functions.

• Skills:

  • Strong communication and interpersonal skills to effectively engage with clients and colleagues.
  • Proficiency in Microsoft Office Suite, particularly Word and Excel, with the ability to analyze data and create reports.
  • Excellent organizational skills and attention to detail.

Your Experience & Values:

• A commitment to delivering high-quality service and a client-centric approach.
• Adaptability and a proactive mindset in addressing challenges and finding solutions.
• A passion for continuous improvement and a desire to contribute positively to the team and organization.

Why Join Our Team:

• Growth Opportunities: Be part of a fast-growing, innovative company with ample opportunities for career advancement.
• Supportive Environment: Work in a fall-friendly culture that encourages learning, initiative, and collaboration.
• Comprehensive Benefits: Enjoy a competitive benefits package, including flexible working arrangements, generous leave policies, and support for charitable initiatives.
• Impactful Work: Contribute to a company that values diversity and inclusion, and is committed to making a positive impact in the communities we serve.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Originally posted on Himalayas

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