Solar Power Pros is a company dedicated to solar energy solutions, and they are seeking a Customer Support/Intake & Scheduling Specialist. This role involves managing customer inquiries regarding solar and battery systems, coordinating service schedules, and ensuring customer satisfaction throughout the service process.
Responsibilities
- You will be the first point of contact for customers who reach out and have questions or need service to their existing solar and battery systems
- Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues
- Convert service leads to actionable service jobs
- Define service job scope with customers with possible additional service offerings
- Estimate costs and labor required for service jobs
- Forward service contracts to customers for review and approval
- Coordinate with the internal teams and customers to ensure project scope and requirements are documented
- Develop and maintain field service schedules
- Follow-up with customers throughout the service process
- Work with vendors to secure warrantied equipment & applicable labor reimbursements
- Coordinate equipment deliveries and pickups
- Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness
- Create annual production status reports for customers
- Working with building departments to secure service permits and coordinate service inspections
- Report periodic service project health and status to Company management
- Other duties as assigned
Skills
- Handle inbound service requests and inquiries from residential and commercial customers on their existing solar and battery systems
- Develop and maintain weekly service team schedules and dispatch service technicians to resolve system issues
- Strong focus on customer phone communication
- Communicate with customers, internal teams and vendors throughout the service repair process
- Gain knowledge on solar equipment functionality, equipment compatibility, and remote diagnostics
- Provide feedback on processes to help scale and streamline the service department
- Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues
- Convert service leads to actionable service jobs
- Define service job scope with customers with possible additional service offerings
- Estimate costs and labor required for service jobs
- Forward service contracts to customers for review and approval
- Coordinate with internal teams and customers to ensure project scope and requirements are documented
- Develop and maintain field service schedules
- Follow-up with customers throughout the service process
- Work with vendors to secure warrantied equipment & applicable labor reimbursements
- Coordinate equipment deliveries and pickups
- Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness
- Create annual production status reports for customers
- Work with building departments to secure service permits and coordinate service inspections
- Report periodic service project health and status to Company management
- Other duties as assigned
- Strong communication skills with the ability to present complex information clearly to diverse audiences, including customers
- Ability to estimate service needs and plan resources within a schedule
- Familiarity with solar and battery system is preferred but not required
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Company Overview
Solar Power Pros specializes in residential and commercial solar energy system installations. It was founded in 2013, and is headquartered in Centennial, Colorado, USA, with a workforce of 11-50 employees. Its website is https://solarpowerpros.com.
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